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Your customet service is fine

I have no idea what this about
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1 comment
Anonymous
#1780001

Returns are not processed consistently. The more expensive the item, the longer the return takes. And they say you can track the item, but the return FedEx number provided by Monroe & Main can never be found when trying to track the item.

ID
#1707420 Review #1707420 is a subjective opinion of poster.
Location
Seguin, Texas

Oil change tire rotation

Monroe And Main - Oil change tire rotation
Monroe And Main - Oil change tire rotation
Monroe And Main - Oil change tire rotation
Monroe And Main - Oil change tire rotation
I want to compliment one of your mechanic at store number 7077321 in newburgh ny couldnt have asked for a nicer woman sara knows her stuff will always request her for all my auto care needs monroe is lucky to have her working for your corporation hete are some pics of sara hard at work .
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ID
#1664936 Review #1664936 is a subjective opinion of poster.
Service
Monroe And Main Mechanic
Pros
  • Loved the products
Reason of review
Good customer service

Credit limit

When i applied my credit limit was $400.0 I ordered $294.00 in merchandise, received my order. Signed on to pay my bill and it says my credit limit is $100.00 and i am $194.00 over my credit limit?? how in the ***
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1 comment
TheSwissColonyCares
#1750787

We are happy to check into this matter for you. Please email us at socialcs@sccompanies.com and provide your account information. Thank you.

ID
#1659291 Review #1659291 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
what happened to my credit limit?

Great quality clothes

3.8
Details
I have purchased several clothing item from Monroe And Main and have found the clothing to be of better quality than several other catalog companies! Prices are a little high but as I said the quality of the clothing is much better than others carrying like items. Happy
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ID
#1654730 Review #1654730 is a subjective opinion of poster.
Location
Diana, Texas
Product
Monroe And Main Clothing
Pros
  • Loved the products
  • Merchandise
Reason of review
Good quality

Refund on returned item.

1.7
Details
I spoke with a representative on Friday concerning a refund on a returned item. I had made two payments. on the item and when returned felt that my refund of $40.00 would be forthcoming. I have had much difficulty with this company and working with them has been awful. I still feel that I'm due a refund. I have also requested that this acct. be closed permanently and immediately. Would not recommend Main&Monroe to a friend. Betty J. Hughes
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1 comment
TheSwissColonyCares
#1748218

Hello. Thank you for reaching out.

We would like to resolve this with you. Please email us at socialcs@***.com with your contact information and we can look into this for you.

ID
#1654407 Review #1654407 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Full refund
3.4
Details
I will never buy from this company again. Before my first bill wvwn came in a ripped inside the purse and the strap broke off.piece of junk
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2 comments
TheSwissColonyCares
#1743030

Greetings--Sorry for the confusion, the proper email address to send us your contact information is socialcs@***.com . We will wait to hear from you.

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ID
#1643670 Review #1643670 is a subjective opinion of poster.
Product
Monroe And Main Handbag
Cons
  • Very disatified
Reason of review
Bad quality
Loss
$49
Preferred solution
Full refund
Tried to pay bill; kept being told account was blocked. Transferred to different customer service. One more payment and my account will be closed permanently. Just threw my latest catalogue into the garbage. Terrible company!!!
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1 comment
TheSwissColonyCares
#1743032

Greetings--we are very sorry we have upset you. Can you please email your contact information to us as socialcs@sccompanies.com ? We would like to discuss this further with you.

ID
#1643474 Review #1643474 is a subjective opinion of poster.
Location
Danville, Illinois
Service
Monroe And Main Customer Care

Returned their product and they refused to refund the shipping and handling cost.

1.0
Details
The booties I purchased from Monroe and Main were already over priced. They had increased the price by $10.00 from the last time I purchased them. The boots started peeling all over so I decided to purchased them again. They charged me $59.99 PLUS $13.99 shipping and handling! I returned them because they didn't fit. When I called customer service to confirm the refund amount I was told they were refunding thefull amount I paid including the shipping and handling. But when I later checked my account they didn't refund me the shipping and handling cost. That's a rip off! If customers return a product to a company they're supposed to be refunded the full amount they paid, including shipping and handing. When I called Customer Service the representative rudely told me that customers pay shipping and handling costs on both ends...to have items sent to them and returned to Monroe and Main. So regardless, their company makes money off of their customers that purchase or return their products. Distasteful under-handed practice. I
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1 comment
TheSwissColonyCares
#1742067

Hello-- We are sorry that happened to you. We would like to discuss this further with you. Can you please email us at socialcs@sccompanies.com ?

ID
#1642424 Review #1642424 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Cons
  • Charges for shipping returns
  • Dishonest company policies designed to rip the customer off
  • Customer service
Reason of review
I want to be refunded the 13.99 shipping and handling cost I paid
Loss
$1399
Preferred solution
Full refund

Never heard of them and they say I owe money

1.0
Details
This Company which I've never heard of has been sending me bills and threatening that if I don't pay, my credit score will be ruined. Does not say what the bill is for or any other detailed information. They also keep harassing me with phone calls and voice messages. Beware of Monroe and Main!
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1 comment
TheSwissColonyCares
#1732366

Hello. Thank you for contacting us. Please send us an email with your contact information at socialcs@***.com so we may assist you with this matter.

ID
#1622365 Review #1622365 is a subjective opinion of poster.
Reason of review
Harrassment
Same thing happened to me! There was a fraudulent account set up in my name. They sent me an unauthorized shipment and claimed I ordered it when I was out of the country without WiFi. I shipped the order back to them and asked them to close the account and clear the...
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2 comments
Anonymous
#1722484

The same thing happened to me. I have not communicated with them at all after learning it's a scam.

I have been receiving bills from them of various amounts.

Just bills; no description of what was purchased or when. I will not contact them at all.

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ID
#1559531 Review #1559531 is a subjective opinion of poster.
1.0
Details
Monroe And Main - Monroa app not reward
Pending hai gift coin full hai
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1 comment
TheSwissColonyCares
#1701426

Hello. Thank you for contacting us.

We apologize. Please send us an email at socialcs@***.com so we may assist you with this matter.

ID
#1557337 Review #1557337 is a subjective opinion of poster.

Bad Service

1.5
Details
Was given a 8:30 appointment for a front end alignment, was called at 1:30 and told nothing had been done and because I needed my car by 3 to pick my kids up from school I could come and get my car that was there since my 8:30 appointment without being touched for a service that takes 1 hour and bring it back. Ridiculous!!!!!!
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ID
#1544488 Review #1544488 is a subjective opinion of poster.
1.0
Details
I have never done business with Monroe and Main. They sent me an unauthorized shipment of shoes which alerted me to an Identity Theft problem. I telephoned the company and reported the problem. Their fraud department said I gave my information (SS and birthdate) to...
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3 comments
Anonymous
#1830682

JUST HAPPENED TO ME SHOULD I JUST IGNORE IT THEY CAN'T SEND MY ACT. TO A COLLECTION AGENCY ONLY WITH MY ADDRESS?

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ID
#1540794 Review #1540794 is a subjective opinion of poster.
Product
Monroe And Main Account
Cons
  • Fraudulent credit account set up in my name
Reason of review
Fraudulent Credit Plan set up in my name.
Preferred solution
Close unauthorized account, remove any charges on the unauthorized account, and take steps to remove information about this account from my credit files.
1.5
Details
I got in a magizine saying your approved for a little 400 that is all a order two pairs and pants and tennis shoes place the order they come back with oh yea you need to make a depoist so this high price clothes i dont even get to see and they want a depoist nope i can...
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3 comments
Anonymous
#1684834

You are retarded

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ID
#1522594 Review #1522594 is a subjective opinion of poster.
Product
Monroe And Main Account

NEVER AGAIN!!

1.2
Details
Please do not order from this company. They charge you extremely too much to returned items. I purchased $385.00 worth of merchandise. I had to return three pieces. I kept two items which total about $112.00. Monroe and Main charged me about $52.00 additionally on to the two items I kept. In addition, after receiving my email stating that the returns were received, they had recorded returns of items that I had kept and not the ones that were returned. I do not know what to think about that. I told Monroe and Main to cancel my credit with their company. I was already doubtful about ordering anyways from previous reviews. I gave them the benefit of the doubt...BIG MISTAKE!!!!
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1 comment
TheSwissColonyCares
#1676808

We are sorry for the delay in our response. Please send us a message at socialcs@***.com and let us know if there's anything we can do to make things right.

ID
#1494331 Review #1494331 is a subjective opinion of poster.