Monroe And Main
Reviews and Complaints
Reviews Chart
0
ISSUES RESOLVED
44
Company responses
201
TOTAL REVIEWS
$14.2K
CLAIMED LOSSES
50.2K
PAGE VIEWS
Your customet service is fine
I have no idea what this about
1 comment
ID
Location
Seguin, Texas
Oil change tire rotation
I want to compliment one of your mechanic at store number 7077321 in newburgh ny couldnt have asked for a nicer woman sara knows her stuff will always request her for all my auto care needs monroe is lucky to have her working for your corporation hete are some pics of sara hard at work .
ID
Service
Monroe And Main Mechanic
Pros
- Loved the products
Reason of review
Good customer service
Credit limit
When i applied my credit limit was $400.0 I ordered $294.00 in merchandise, received my order. Signed on to pay my bill and it says my credit limit is $100.00 and i am $194.00 over my credit limit?? how in the ***
1 comment
ID
Reason of review
Problems with payment
Preferred solution
what happened to my credit limit?
Great quality clothes
I have purchased several clothing item from Monroe And Main and have found the clothing to be of better quality than several other catalog companies! Prices are a little high but as I said the quality of the clothing is much better than others carrying like items. 
ID
Location
Diana, Texas
Product
Monroe And Main Clothing
Pros
- Loved the products
- Merchandise
Reason of review
Good quality
Refund on returned item.
I spoke with a representative on Friday concerning a refund on a returned item. I had made two payments. on the item and when returned felt that my refund of $40.00 would be forthcoming. I have had much difficulty with this company and working with them has been awful. I still feel that I'm due a refund. I have also requested that this acct. be closed permanently and immediately. Would not recommend Main&Monroe to a friend. Betty J. Hughes
1 comment
ID
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Full refund
I will never buy from this company again. Before my first bill wvwn came in a ripped inside the purse and the strap broke off.piece of junk
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2 comments
Greetings--Sorry for the confusion, the proper email address to send us your contact information is socialcs@***.com . We will wait to hear from you.
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ID
Product
Monroe And Main Handbag
Cons
- Very disatified
Reason of review
Bad quality
Loss
$49
Preferred solution
Full refund
Tried to pay bill; kept being told account was blocked. Transferred to different customer service. One more payment and my account will be closed permanently. Just threw my latest catalogue into the garbage. Terrible company!!!
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1 comment
Greetings--we are very sorry we have upset you. Can you please email your contact information to us as socialcs@sccompanies.com ? We would like to discuss this further with you.
ID
Location
Danville, Illinois
Service
Monroe And Main Customer Care
Returned their product and they refused to refund the shipping and handling cost.
The booties I purchased from Monroe and Main were already over priced. They had increased the price by $10.00 from the last time I purchased them. The boots started peeling all over so I decided to purchased them again. They charged me $59.99 PLUS $13.99 shipping and handling! I returned them because they didn't fit. When I called customer service to confirm the refund amount I was told they were refunding thefull amount I paid including the shipping and handling. But when I later checked my account they didn't refund me the shipping and handling cost. That's a rip off! If customers return a product to a company they're supposed to be refunded the full amount they paid, including shipping and handing. When I called Customer Service the representative rudely told me that customers pay shipping and handling costs on both ends...to have items sent to them and returned to Monroe and Main. So regardless, their company makes money off of their customers that purchase or return their products. Distasteful under-handed practice. I
1 comment
ID
Service
Monroe And Main Shipping Service
Cons
- Charges for shipping returns
- Dishonest company policies designed to rip the customer off
- Customer service
Reason of review
I want to be refunded the 13.99 shipping and handling cost I paid
Loss
$1399
Preferred solution
Full refund
Never heard of them and they say I owe money
This Company which I've never heard of has been sending me bills and threatening that if I don't pay, my credit score will be ruined. Does not say what the bill is for or any other detailed information. They also keep harassing me with phone calls and voice messages. Beware of Monroe and Main!
1 comment
ID
Reason of review
Harrassment
Same thing happened to me! There was a fraudulent account set up in my name. They sent me an unauthorized shipment and claimed I ordered it when I was out of the country without WiFi. I shipped the order back to them and asked them to close the account and clear the...
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2 comments
The same thing happened to me. I have not communicated with them at all after learning it's a scam.
I have been receiving bills from them of various amounts.
Just bills; no description of what was purchased or when. I will not contact them at all.
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ID
Pending hai gift coin full hai
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1 comment
Hello. Thank you for contacting us.
We apologize. Please send us an email at socialcs@***.com so we may assist you with this matter.
ID
Bad Service
Was given a 8:30 appointment for a front end alignment, was called at 1:30 and told nothing had been done and because I needed my car by 3 to pick my kids up from school I could come and get my car that was there since my 8:30 appointment without being touched for a service that takes 1 hour and bring it back. Ridiculous!!!!!!
ID
I have never done business with Monroe and Main. They sent me an unauthorized shipment of shoes which alerted me to an Identity Theft problem. I telephoned the company and reported the problem. Their fraud department said I gave my information (SS and birthdate) to...
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3 comments
JUST HAPPENED TO ME SHOULD I JUST IGNORE IT THEY CAN'T SEND MY ACT. TO A COLLECTION AGENCY ONLY WITH MY ADDRESS?
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ID
Product
Monroe And Main Account
Cons
- Fraudulent credit account set up in my name
Reason of review
Fraudulent Credit Plan set up in my name.
Preferred solution
Close unauthorized account, remove any charges on the unauthorized account, and take steps to remove information about this account from my credit files.
I got in a magizine saying your approved for a little 400 that is all a order two pairs and pants and tennis shoes place the order they come back with oh yea you need to make a depoist so this high price clothes i dont even get to see and they want a depoist nope i can...
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3 comments
You are retarded
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ID
Product
Monroe And Main Account
NEVER AGAIN!!
Please do not order from this company. They charge you extremely too much to returned items. I purchased $385.00 worth of merchandise. I had to return three pieces. I kept two items which total about $112.00. Monroe and Main charged me about $52.00 additionally on to the two items I kept. In addition, after receiving my email stating that the returns were received, they had recorded returns of items that I had kept and not the ones that were returned. I do not know what to think about that. I told Monroe and Main to cancel my credit with their company. I was already doubtful about ordering anyways from previous reviews. I gave them the benefit of the doubt...BIG MISTAKE!!!!
1 comment
ID
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Returns are not processed consistently. The more expensive the item, the longer the return takes. And they say you can track the item, but the return FedEx number provided by Monroe & Main can never be found when trying to track the item.