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Verified Reviewer

Dont go there

I went for oil change and the manager at monroe was very rude and gave me an attitude. I been going there for over a year and I was treated disrespectfully. I wont go there anymore. I will take my service elsewhere. They kept telling me I needed this I needed that I went elsewhere to get it fixed cuz it was cheaper and I let them know he gave me an attitude and told me and I quote "why not take your vehicle to wherever you had work done and have them do your oil change?" Very *** Maybe they should hire people that actually have a nice attitude.
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2 comments
#1857461

So, you wanted them to price-match. They said no.

You persisted with your want, and they told you to go to the other place if you want that price.

And you think that them not price-matching equates to them being rude. WOW

#1830379

Hello. We are sorry to hear this, but you have the incorrect company as we are a clothing catalog for women.

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ID
#1800907 Review #1800907 is a subjective opinion of poster.
Preferred solution
Fire the ***

60 and older only

The stuff on this site is so overpriced and grandma like!!! I received this hundred dollar gift certificate in August of 17 as a wedding gift and still havent found anything until this day do you guys have another site or would someone want to buy a hundred dollar certificate for $75 thats how horrible the site is!!!!! Cancer6992@***.com
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1 comment
#1806410

We are sorry to hear this. Please send us an email at socialcs@sccompanies.com if we can assist you with this matter.

ID
#1760749 Review #1760749 is a subjective opinion of poster.
Cons
  • High price and grandma clothing
Reason of review
Grandma clothes do you have another site I can order from with this voucher

Don't shop with this company

Update by user Jan 06, 2020

My concern is how this could impact my credit rating. This company makes me extremely uneasy. The fact that I have such a difficult time getting through to a human being in customer service (extremely long wait times or the recording tells me to call back when call volume isn't so heavy) makes me very uneasy of doing business with this company.

Original review posted by user Jan 06, 2020
Many red flags. The claim my December payment was declined by the debit card I paid with but the money was in this account so the payment should have went through. I now cannot get online to find out anything because the website tells me my name and account number don't match. I am afraid this company may be one who deliberately posts payments late in order to make more money. (Yes, there are companies and banks that do that) I will pay this bill off and never order from Monroe and Main again.
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1 comment
#1800198

We are sorry to hear this. Please send us an email at socialcs@sccompanies.com if we can assist you with this matter.

ID
#1752899 Review #1752899 is a subjective opinion of poster.
Service
Monroe And Main Customer Care
Pros
  • Loved the products
Cons
  • I did not like
  • When you e-mail them
  • Fees
Reason of review
problem processing payment
Preferred solution
notify asap

Disappointed Xmas! 4 years Customer

My credit lines disappeared on Christmas shopping week! Ordered from Monroe and Main and Ashro online orders Dec. 20th...My Ashro order never reach its destination for Xmas but Monroe and Main did?! No one didn't even contact me from Ashro. There was no credit showing or to use on both accounts! My credit lines just disappeared! I paid on time every month for 4years. 2,000 estimates credit line just disappeared on both Accounts!
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1 comment
#1795924

Thank you for contacting us. Please email us at socialcs@sccompanies.com so we can look into this for you.

ID
#1744348 Review #1744348 is a subjective opinion of poster.
Pros
  • Nice metchandise
  • Loved the products
Reason of review
Credit lines missing
Loss
$4000
Preferred solution
Restore my credit line Monroe and Main & ASHRO accounts!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Maybe

If I have to return something I ordered... do I have to pay shipping. can it be returned by UPS
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1 comment
#1790398

Please send us an email at socialcs@sccompanies.com so we may assist you.

ID
#1733366 Review #1733366 is a subjective opinion of poster.
Pros
  • Nice metchandise
  • Nice merchandise
Cons
  • It depends on return policy
Reason of review
Return, Exchange or Cancellation Policy

Beware

Just looking on the website and noticed that even though it is the holiday no coupons or free shipping is offered.
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1 comment
#1791580

Thank you for contacting us. Please email us socialcs@sccompanies.com and we can look into this for you.

ID
#1730465 Review #1730465 is a subjective opinion of poster.
Location
Akron, Ohio

Do not purchase from this company

Purchased item - it was the wrong one, returned it but it look months for them to credit account. In the meantime, they continued to charge finance and late fees. Unscrupulous! Called numerous times, got the run around, put on hold or transferred back to main menu after talking to multiple people. Didn't believe it until it happened to me....
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1 comment
#1789227

We are sorry to hear this. Please send us a message at socialcs@sccompanies.com so we may assist you.

ID
#1724721 Review #1724721 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Monroe And Main Account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't buy anything expensive and return it

I bought a $70 coat and returned it. It only took 7 days to make it back to Monroe. I bought a $200 coat and returned it and it is taking more than 2 weeks. They keep saying it takes up to three weeks but beware when ordering anything expensive. They get to charge you a higher rate depending on your balance. Paying off account and will think twice before ordering again
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1 comment
#1779268

We are sorry to hear this. Please send us a message at socialcs@***.com so we may assist you.

ID
#1711416 Review #1711416 is a subjective opinion of poster.
Pros
  • Merchandise
Cons
  • Returns
  • Inability to properly process return
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Consistency on returns

Your customet service is fine

I have no idea what this about
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1 comment
#1780001

Returns are not processed consistently. The more expensive the item, the longer the return takes. And they say you can track the item, but the return FedEx number provided by Monroe & Main can never be found when trying to track the item.

ID
#1707420 Review #1707420 is a subjective opinion of poster.
Location
Seguin, Texas

Oil change tire rotation

Monroe And Main - Oil change tire rotation
Monroe And Main - Oil change tire rotation
Monroe And Main - Oil change tire rotation
Monroe And Main - Oil change tire rotation
I want to compliment one of your mechanic at store number 707**** in newburgh ny couldnt have asked for a nicer woman sara knows her stuff will always request her for all my auto care needs monroe is lucky to have her working for your corporation hete are some pics of sara hard at work .
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ID
#1664936 Review #1664936 is a subjective opinion of poster.
Service
Monroe And Main Mechanic
Pros
  • Loved the products
Reason of review
Good customer service

Credit limit

When i applied my credit limit was $400.0 I ordered $294.00 in merchandise, received my order. Signed on to pay my bill and it says my credit limit is $100.00 and i am $194.00 over my credit limit?? how in the ***
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1 comment
#1750787

We are happy to check into this matter for you. Please email us at socialcs@***.com and provide your account information. Thank you.

ID
#1659291 Review #1659291 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
what happened to my credit limit?

Great quality clothes

I have purchased several clothing item from Monroe And Main and have found the clothing to be of better quality than several other catalog companies! Prices are a little high but as I said the quality of the clothing is much better than others carrying like items. Happy
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ID
#1654730 Review #1654730 is a subjective opinion of poster.
Location
Diana, Texas
Product
Monroe And Main Clothing
Pros
  • Merchandise
  • Loved the products
Reason of review
Good quality

Refund on returned item.

I spoke with a representative on Friday concerning a refund on a returned item. I had made two payments. on the item and when returned felt that my refund of $40.00 would be forthcoming. I have had much difficulty with this company and working with them has been awful. I still feel that I'm due a refund. I have also requested that this acct. be closed permanently and immediately. Would not recommend Main&Monroe to a friend. Betty J. Hughes
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1 comment
#1748218

Hello. Thank you for reaching out.

We would like to resolve this with you. Please email us at socialcs@***.com with your contact information and we can look into this for you.

ID
#1654407 Review #1654407 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Full refund
I will never buy from this company again. Before my first bill wvwn came in a ripped inside the purse and the strap broke off.piece of junk
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2 comments
#1743030

Greetings--Sorry for the confusion, the proper email address to send us your contact information is socialcs@***.com . We will wait to hear from you.

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ID
#1643670 Review #1643670 is a subjective opinion of poster.
Product
Monroe And Main Handbag
Cons
  • Very disatified
Reason of review
Bad quality
Loss
$49
Preferred solution
Full refund
Tried to pay bill; kept being told account was blocked. Transferred to different customer service. One more payment and my account will be closed permanently. Just threw my latest catalogue into the garbage. Terrible company!!!
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1 comment
#1743032

Greetings--we are very sorry we have upset you. Can you please email your contact information to us as socialcs@***.com ? We would like to discuss this further with you.

ID
#1643474 Review #1643474 is a subjective opinion of poster.
Location
Danville, Illinois
Service
Monroe And Main Customer Care