Monroe And Main Reviews

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Verified Reviewer New Reviewer

1.0
WORST CUSTOMER SERVICE EVER!! I ordered items for Christmas presents in the first week of December. Some items I received but most of my order is sitting in a Fed Ex warehouse. I called Fed Ex and my called was answered from someone possibly in China who had no clue...
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#1965968

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#2349149 Review #2349149 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Pros
  • No pros
Cons
  • Lie to potential consumers
Loss
$75
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Identity thieves

1.0
My order went on backorder right away. Back ordered so long my credit card date expired. Called billing many times and gave them the new date. Order is still sitting on hold at this point. Now they took it upon themselves to open me a credit line. I never asked or applied for it. Now the shirt is in clearance but my order is still on backorder being charged at full price. DID NOT OPEN AN ACCOUNT.

User's recommendation: do not order from Monroe and Main.

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#2039386

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ID
#2714329 Review #2714329 is a subjective opinion of poster.
Pros
  • Pretty catalog
Cons
  • Dishonest company policies designed to rip the customer off
Loss
$60
Preferred solution
Apology
New Reviewer

My bill

ii paid off want i owe a week ago its showing i still owe you need to fix it i am pissed off trying to get good scord you are messing me up please fix it i dont owe you anything
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#2031578

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ID
#2659514 Review #2659514 is a subjective opinion of poster.
Pros
  • Loved the products
Cons
  • Lie to potential consumers
Loss
$500
Preferred solution
my bill fix

Disappointed

1.7
Either they never have what they advertise or either it is out of stock and to me it is a waste of time even looking the item up

User's recommendation: Go somewhere else.

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#2027926

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#2635938 Review #2635938 is a subjective opinion of poster.
Location
Fresno, California

Just because

Cant believe I was turn on with credit but my daughter had order something sent wrong size and wasnt what she looking so returned lessened learned

User's recommendation: Be careful.

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#2026861

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#2630467 Review #2630467 is a subjective opinion of poster.

Service??? Where is it?

1.0
No one answers their customer service number. No way to email them. None of the THREE "promo" codes would apply to my order. So I didn't order, even though I would like to have the selections I made. Because there are so many scams, I felt this could be the case here. I guess I thought they were legit because they have sent me a catalog for so long. Ah well . . . .

User's recommendation: Be careful.

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#2019196

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#2576089 Review #2576089 is a subjective opinion of poster.
New Reviewer

I need to check something on my billing date

Its not a complaint, its a determination of my due date for my payment, I would like to change my payment date to the fourth of every month
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#2016764

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#2563500 Review #2563500 is a subjective opinion of poster.
Service
Monroe And Main Customer Care
Preferred solution
To change my payment date

1.6
I was in a tough spot and needed tires fast. I called around and no one could take me right away except this place. I had my car towed there took an Uber and during my ride got a phone call from Monroe stating that they would sell me slightly used tires under the...
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#2014314

Please review your post--you have the wrong company. We are a clothing sales company, not a car service. Thank you.

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#2545273 Review #2545273 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

My bill

1.0
I tried to get on the hard ship program. Every manger and customer service agent I talked to game me a problem with it. They didnt care.
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#1990653

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#2449679 Review #2449679 is a subjective opinion of poster.

1.0
Dont do business with this company! If possible I would rate this company a minus number. Never heard of any of your companies (except Montgomery Wards) prior to this fraudulent account. I have never owned an account with any of your companies, yet Seventh Avenue has,...
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#1988454

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ID
#2437713 Review #2437713 is a subjective opinion of poster.
Preferred solution
Remove this Account from my credit profile. This is a fraudulent Account
New Reviewer

The statements are not clear! They keep changing total amount due! I received a bill in January

1.0
The statements are not clear! They keep changing total amount due! I received a bill in January due 2/15 I received a late notice letter yesterday for the amount due on 2/15! I have never been late, I always send more than the minimum due. Why aren't my payments ever reflected on my bill??? According to my records I am paid in full. What type of scam are you running! Do not

User's recommendation: Never use this company! Call the BBB and report them, I am.

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#1979220

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ID
#2403901 Review #2403901 is a subjective opinion of poster.
Product
Monroe And Main Account
Cons
  • Customer service and billing
Preferred solution
Clear and close my paid in full account! Without fake penalties

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Verified Reviewer New Reviewer

3.8
Update by user Feb 03, 2021

Company fixed the issue and I have been provided with full refund. A woman named Roberta help resolve my issue.

I will call it the 4 R! Roberta, Refunded the account, Resolved the problem and gave me the Respect that I deserve! She listened and I appreciate that. I will order again but before I do I want to see who is shipping the items.

Thank You to this site. I got to blow off some steam and solve the problem. Good Luck to everyone else.

Thank You again. Kathleen.

Original review posted by user Feb 01, 2021
Return producer using there label. The customer service rep could take the time and tell you that your returned items are sitting in a warehouse and maybe it will get delivered back. Never use prepaid postage return label again. Product I bought was cheap and looked...
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#1978833

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Resolved
ID
#2403425 Review #2403425 is a subjective opinion of poster.
Loss
$176
Preferred solution
I want a refund and find a better carrier service.

Unfair payment

2.2
Still billed for returned item for shipping and handling.

User's recommendation: Be aware if you return item. you will be still pay for shipping and handling.

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#1967755

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#2357488 Review #2357488 is a subjective opinion of poster.
Location
Hialeah, Florida

Dishonesty

1.0
I ordered from this company for years, my last order they billed to old address n shipped to my new address. I asked them to correct things and they would not REFUSED, all they did was to make a new account number sending the statements to an address I havent lived at for 4 years. I waited for the item to show on my statement is how I learnt of there DISHONESTLY

User's recommendation: Dont purchase from this company they are dishonest.

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#1955732

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#2305295 Review #2305295 is a subjective opinion of poster.
Location
Charleston, Tennessee

Randomly running people’s credit!!

1.0
I DO NOT, NOR HAVE I EVER HAD AN ACCT WITH THESE PPL! THEY END UP ON MY CREDIT REPORT AS ME OWING THEM MONEY!!! I GOT THAT STRAIGHT,THEY CLAIM THEY SENT ME A CATALOG AND SOMEONE ORDERED FROM IT..... BS!!! NOW A FEW MONTHS LATER.... THEY ARE CHECKING MY CREDIT!!!!! I DONT KNOW HOW THEY GOT MY SOCIAL SECURITY NUMBER AT ALL!!! YOU ARE A *** FRAUD!!!!! I WILL BE REPORTING YOU!!!!!! IDENTIFY THEFT!

User's recommendation: SHOP AT MACYS!!!!!

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#1955353

We are sorry for any inconvenience we may have caused. Please email us at socialcs@sccompanies.com with your contact information so we can look into this for you.

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#2303930 Review #2303930 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Cons
  • Sell customers info and employee purchase under other names
  • Lie to potential consumers
  • Dishonest company policies designed to rip the customer off

Monroe And Main deceived me gave credit approved my order and then asked for a hundred dollar down payment been paying. On time every month

2.4
Monroe And Main deceived me

User's recommendation: Be careful.

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#1953700

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0 0
ID
#2298498 Review #2298498 is a subjective opinion of poster.
Location
Alpharetta, Georgia

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