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Monroe And Main
Reviews Chart
0
ISSUES RESOLVED
52
Company responses
209
TOTAL REVIEWS
$14.3K
CLAIMED LOSSES
51K
PAGE VIEWS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
WORST CUSTOMER SERVICE EVER!! I ordered items for Christmas presents in the first week of December. Some items I received but most of my order is sitting in a Fed Ex warehouse. I called Fed Ex and my called was answered from someone possibly in China who had no clue...
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1 comment
MonroeandMainCares
#1965968
We are sorry to hear this. Please email us at socialcs@sccompanies.com with your contact information so we can look into this for you
ID
Service
Monroe And Main Shipping Service
Pros
- No pros
Cons
- Lie to potential consumers
Loss
$75
Preferred solution
Let the company propose a solution
Unfair payment
Still billed for returned item for shipping and handling.
User's recommendation: Be aware if you return item. you will be still pay for shipping and handling.
1 comment
ID
Location
Hialeah, Florida
Dishonesty
I ordered from this company for years, my last order they billed to old address n shipped to my new address. I asked them to correct things and they would not REFUSED, all they did was to make a new account number sending the statements to an address I havent lived at for 4 years. I waited for the item to show on my statement is how I learnt of there DISHONESTLY
User's recommendation: Dont purchase from this company they are dishonest.
1 comment
ID
Location
Charleston, Tennessee
Randomly running people’s credit!!
I DO NOT, NOR HAVE I EVER HAD AN ACCT WITH THESE PPL! THEY END UP ON MY CREDIT REPORT AS ME OWING THEM MONEY!!! I GOT THAT STRAIGHT,THEY CLAIM THEY SENT ME A CATALOG AND SOMEONE ORDERED FROM IT..... BS!!! NOW A FEW MONTHS LATER.... THEY ARE CHECKING MY CREDIT!!!!! I DONT KNOW HOW THEY GOT MY SOCIAL SECURITY NUMBER AT ALL!!! YOU ARE A *** FRAUD!!!!! I WILL BE REPORTING YOU!!!!!! IDENTIFY THEFT!
User's recommendation: SHOP AT MACYS!!!!!
1 comment
ID
Location
Washington, District Of Columbia
Cons
- Sell customers info and employee purchase under other names
- Lie to potential consumers
- Dishonest company policies designed to rip the customer off
Monroe And Main deceived me gave credit approved my order and then asked for a hundred dollar down payment been paying. On time every month
Monroe And Main deceived me
User's recommendation: Be careful.
1 comment
ID
Location
Alpharetta, Georgia
To check on a exchange
Keep calling doesnt go through
1 comment
ID
Location
Smyrna, Georgia
PissedConsumer.com fights for consumer rights
A customer should not be charged to send merchandise back.
I was charged a shipping fee to return my merchandise back an after they credited my account for the merchandise,they still charged me for both shipping to an fro. Its a scam,dont order from Monroe an Main.The return label was included with the merchandise,which i used for the return,but then I got charged for using it. Completely wrong. I have never been charged from any company for returned merchandise. So now they have charged me $35.59 for both shipping's.
User's recommendation: Dont order from these people!
1 comment
ID
Service
Monroe And Main Shipping Service
Pros
- No pros
Cons
- Returns stink
- Horrible return policy
Loss
$35
Preferred solution
Full refund
Wrong shoes and size
I did not order these shoes but the shoes I did order is easy street .mule#mg63183 tobacco.an not #wa740413clasique camlo pump
User's recommendation: make sure order is correct before shipping.
1 comment
ID
Service
Monroe And Main Shipping Service
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnwarranted bills
I paid the last payment due of 58.92 in full on 9/7/2020. I got yet another bill today 10/ 13/2020 for 11.64. I am *** full of paying off bills with you people only to get another bill the next month. I have paid for the crap I ordered 10 times over with all of these extra bills. You need to talk to your accounting staff about trying to fleece money out of customers who have paid their bills. I will never shop this crooked company again. Anymore bills will simply go into the trash,
User's recommendation: Do not buy from this company unless you are willing to keep paying after you’ve paid your bill off.
1 comment
ID
Pros
- No pros
- Nobe
Cons
- Shady billing practices
Preferred solution
Take me off the mailing list, cancel my account and quit sending me bills I don’t owe.
Can't reach them to straighten out a letter of denied credit
Received catalog with credit approval, placed order, waited a month then received a letter of denial. Their reason was wrong as I have not established credit with them before this. Told me to pay for 100% of the order and send in payment. The remittance form says--amount due--$0.00 Please pay $0.00 So I called their number and was told their mailbox is full. I called again and was told they have a high volume of calls and to write them. I wrote them and was told it can't be sent as there is a problem with their site server. Bad company to deal with. Am glad they denied me. They sound like they don't care about communication with their customers. Are they BBB accredited?
User's recommendation: Stay clear! You will have problems reaching them if unsatisfied with your purchase.
1 comment
ID
Location
Spokane, Washington
Still waiting for my return lable
I had to call back 2nd time to check on the return labels I had been waiting for, so the rep said she would send them out again don't understand why I didn't receive them the first time, so right now I am still waiting for return labels
1 comment
ID
Location
New Brunswick, New Jersey
Return policy
I ordered two items separately and returned both in one box and I was charged $30 as they deduct that from the amount credited to your account plus a label return fee and finance charges! So I have no items but a bill for $30!! Ill never order from them again!
1 comment
ID
Cons
- Horrible return policy
Loss
$30
Return & mo pyment
I returned the bras in the beginning of Aug. Surely u dont expect a payment on the 31.
1 comment
ID
Location
Los Angeles, California
I have had a credit account with Monroe and Main for years. 1. I moved and when I did, rather than updating the address on everything, they decided to open up a second credit account and not tell me. So I made payments on one account and the other went delinquent. I...
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1 comment
MonroeandMainCares
#1905270
We apologize for any inconvenience we may have caused. Please email us at socialcs@sccompanies.com if we can assist you with this matter. .
ID
Preferred solution
Enter the year 2020
Poor service and down right lies.
My son took my Yukon in to have the alignment for your valuated and adjusted since we had already had one there that we were told was under warranty. my son didn't even leave the parking lot he went in and talked to the guy said something was wrong things weren't right and I kept telling him no it was perfect you put it on the computer everything was lit the way it should be. my son took the truck to another garage which did an alignment on a told him what was going on what was wrong and realign the truck to the best of their abilities showed him on the computer where things were wrong. When he call back Monroe to tell him about the findings he proceeded to lie to my son saying that we had scheduled an appointment for the 24th and you never did that. Our appointment was for this past Saturday June 20th. when my son asked him who the manager was the kid laughed in his face and said he's on vacation. My son asked who is above him and he informed him and he's not here Good Luck.
User's recommendation: Their word means nothing.
ID
Location
Philadelphia, Pennsylvania
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSaid I was pre approved for $400....spent time making selections and total was under 350....then and only then did they mention needing 25% down!s
I feel deceived....catalog begged me to order with preapproval for $400......spent time on line selecting items...then on phone trying to complete order totalling under 350 including shipping.....at very end of lengthy process kitty or Katie told me they needed 25% down. I don't even know this company. False advertising at the very least...wasted precious time
1 comment
ID
Pros
- Variety of nice products on webdite
Cons
- Lie to potential consumers
Preferred solution
Deliver product or service ordered
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We are sorry to hear this. Please email us at socialcs@sccompanies.com with your contact information so we can look into this for you