Diane T Sgp

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Verified Reviewer

Double Charged

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I paid my payment upon checking my bank account I realized they took 2 payments instead of one I called January 3, 2024 and was told it would be 3 to 7 days before it was put back into my account here it is the 16th and still not back in my account I'm filing a police report and a fraud report with the bank I'm never shopping there again! They steal and lie buyer beware! I've called everyday but still no refund on the double billing they already took from me!
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Loss:
$45
Cons:
  • Take 2 payments but never returned the over payment they took

Preferred solution: Full refund

User's recommendation: Shop elsewhere

Kamsiyochukwu Teg

Disappointed

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I Have been trying to find regular , nice clothes that Monroe and Main used to sell. Every time I open a catalogue, it is only plus sizes. Whatever happened to decent, regular size clothes? The quality looks like Walmart and the prices are extremely high. Save your money, shop somewhere else.
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Preferred solution: Very cheap and plus sizes for most clothes.

User's recommendation: do not buy

Anonymous
map-marker Brooklyn, New York

Payment not credited

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I received my bill but I did not reflect my $40 payment that was on September 26. I wanted to know what the balance was so I can send the payment in full
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Anonymous
map-marker Philadelphia, Pennsylvania

Dissatisfied

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When I first started buying from Monroe and Main over 20 years ago, their clothes were decent. Then they started selling cheap quality clothing at the same high prices. Now they only cater to Plus size women and have slapped their entire customer base in the face. It's extremely disappointing to see what they have become.
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User's recommendation: Find another company

Carol D Mke

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Verified Reviewer
| map-marker Newton, Kansas

Poor quality, . Lousy Business practices,, disregard for customers.e

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I'd give it a 0 if they had one. I ordered a blouse from them,, it was very cheaply made, And I returned it to them, now they are trying to charge me the price of the blouse.. I Intend to report them to the Better Business Bureau. I do not recommend This business to anyone.. Do not use this company.
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Preferred solution: My account cleared

Genesi Xrv
map-marker Marshfield, Wisconsin

Satisfied with mone and main

I don't have. A complete I very satisfied with my prices and articles I bought I still have everything I bought and am very pleased
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Melissa E Dbl

Because they asked me

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That the price and quality is not great and i always have a problem with trying to replace or return the item
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Lauren S Uxm

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Verified Reviewer
| map-marker Brooklyn, New York

Most plus size women are short 99% of your products are geared for tall women

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You don't offer women under 5ft.6inches . You have a nice selection of clothing but your customer base is limited.
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User's recommendation: If you are under 5 feet 6inches you have to shop else wear.

Anonymous
map-marker Alpharetta, Georgia

Certain dress I would like to purchase from you. do you have a catalog?

Would like to purchase one particular dress shown on your Stitch Fix site. Can you please tell me how I can do that. It is for a granddaughter who is sick and particularly wants this dress for Easter.
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Melisss P

They took payment out twice and have not returned my money

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I do a good thing and pay off my Monroe& Main credit card. They took the payment out TWICE.

On 11/15/22 instead of over $600. Monroe& Main took over $1200 dollars out and will NOT return my money. First they told me I had to wait 30 days. I told them that was NOT acceptable, as I have a family to feed.

Next they told me they'd returned my money on 11/12/22, which is the most ridiculous thing I've ever heard. As I told them, I am staring right at my bank statement. TWO transactions posted to my bank account on 11/15/22, so it would be hard to return my money before it posted to my back account. Now I am told they've given my case to " upper management" whatever that is.

This is the email I sent them today

Hello,

I want my money back. Is think by now since you've done absolutely nothing, its possible you've committed theft when you emptied out my bank account on 11/15/22 and have made ZERO attempts to return my money. I will NOT wait 30 days. This isn't a small,amount of money you stole from me.

Its $630.45. You telling me my money was returned on the 12th( 11/12/22) is the stupidest thing you could've said to me. How in the world would that be possible? On my bank statement I have 2 transactions of $630.45, not one, TWO, that both became a completed transaction on 11/15/22.

Hello,

I want my money back.

I'd think by now since you've done absolutely nothing, its possible you've committed theft when you emptied out my bank account on 11/15/22 and have made ZERO attempts to return my money. I will NOT wait 30 days. This isn't a small amount of money you stole from me. Its $630.45.

You're telling me my money was returned on the 12th( 11/12/22) is the stupidest thing you could've said to me. How in the world would that be possible? On my bank statement it clearly shows both transactions in the amount of $630.45 did not become a completed transaction until Nov 15th 2022. Tomarrow I am calling the police to see if they can help me.

I will also be disputing the charge with my bank. You stole my money, the money I was supposed to be living on right now and you actually have the nerve to say " your sorry for any inconvenience this has caused?" Is that what you call not being able to buy groceries for your family- an inconvenience? Now when I email you your reply states:"Hold all emails" I've been transferred to upper management" is the best solution you can come up with after days of me begging for you to GIVE ME BACK MY MONEY???

Melissa Preble

Sent from the all new AOL app for Android

I'd think twice before opening a credit card with Monroe&Main.

Also, their clothes are overpriced for the quality. The sequin jeans were about $80.00.

The fist time I washed them, I followed the instructions very carefully. The next time I wore them, the sequins on the jeans began falling off.

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Cons:
  • Are unwilling to fix mistakes they make

Preferred solution: my $630.45 that they stole from me.

Anni W

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Verified Reviewer

I want my correct billing

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Updated by user Feb 06, 2023

Monroe and Main has not contacted me this is still unresolved

Original review Jan 07, 2023
I ordered Pitney Bowes and some boots one pair each. They sent me two pairs of Pitney Bowes one pair of boots I sent Pitney Bowes back they are still charging me for the product plus product I didnt receive
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Preferred solution: I only want to pay for product I have . I want the correct balance

1 comment
Anni W

this has not been resolved they have never contacted me or anything

Anonymous
map-marker Saint Cloud, Minnesota

I paid off my Monroe&Main credit card they took payment out twice and aren't returning my money

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I, trying to do do a good thing, paid off my Monroe& Main credit card. The amount was over $600.00.

On 11/15/22, I get an email from my bank, two transaction are completed. Monroe& Main took the payment out TWICE. Instead of just the (over $600) they took over $1200 out of my bank account. I have emailed customer service so many times, asking, in fact begging for them to return my money.

Since Nov 15th 2022. They have done NOTHING. I can't buy groceries for my family. First they said I'd have to wait 30 days, then they tried to tell me they returned the extra payment back to me on Nov 12th 2022- which is RIDICULOUS as both transactions posted to my bank account on Nov 15th 2022.

Now I'm told my case has been transferred to " upper management" whatever that is. Today still NO MONEY returned. My latest email to them

Hello,

I want my money back. Is think by now since you've done absolutely nothing, its possible you've committed theft when you emptied out my bank account on 11/15/22 and have made ZERO attempts to return my money.

I will NOT wait 30 days. This isn't a small amount of money you stole from me. Its $630.45. You telling me my money was returned on the 12th (11/12/22) is the stupidest thing you could've said to me.

How in the world would that be possible? On my bank statement I have 2 transactions of $630.45, not one, TWO, that both became a completed transaction on 11/15/22. Its clear as day on my bank statement. Tomarrow I am calling the police.

Also disputing the charge with my bank. You stole my money, the money I am supposed to be living on right now and you actually have the nerve to say " your sorry for any inconvenience this has caused?" Would you call not being able to buy groceries for your family an inconvenience? Now. "Hold all emails" I've been transferred to upper management" is the best solution you can come up with after days of me begging for you to GIVE ME BACK MY MONEY???

Melissa Pteble

Sent from the all new AOL app for Android

Was my last email to Monroe&Main.

I'd think twice before getting a credit card through them. I have no money. They don't care, they do NOTHING. Is also like to add their clothes aren't worth the money.

I purchased the entire Sequin Jeans outfit down to the boots.

The very first time I washed them, I followed the directions very carefully. The next time I wore them, the sequins started falling off the pants.Dontn

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Ilham Fxo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Chennai, Tamil Nadu

Return

Monroe And Main - Return
Monroe And Main - Return - Image 2
Need to know whether my product code 57290 is processed for return and pls help me out with any contact number to contact
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raghuvansh k Lzk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Query

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i have not got any reply of my email nor any call from anyone regarding my query kindly please do the same as soon as possible
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Preferred solution: i need my query reply

Anonymous
map-marker Peoria, Arizona

Where is my order???????

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WHERE IS MY ORDER???My email address is gabriella.gal45@***.com I received an email from you asking how satisfied I am, but my order is not here.
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User's recommendation: No recomandation after this

Company responded
Rhonda B Jvm

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Verified Reviewer
| map-marker Springfield, Missouri

Payments

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You send me a catalog and state that payments are so much a month so I order and then i decide to make a payment to you and find out you want a almost $90 payment which i didn't have right this minute but i was going to pay more then minimum payment. So instead if you think you must have a large down payment and its not what you said either before i really looked all over for what I wanted, then just keep your items. I will continue to buy all my items from Shein as i have been. Have a good Blessed Day!
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Preferred solution: The order sent with the amount of the payments as specified $20 for under $400 etc. My payment above the $20 but I was not going to pay almost $90. But I cancelled order bc I don't need to be paying almost $90 for it. So if you cant that's ok.

User's recommendation: Ask them first off if you order is there a down payment or is it really $20-$25 a month. Mine they wanted almost $90 and I didnt find out for a few days they wanted that before they would ship it. It should never be that way say it first and dont waste my time. I can go back to getting the clothes from another company that is actually cheaper and still great clothes. I just happened to like a few things in the catalog and was going to order them instead after finding out about the down payment I just cancelled the order!

2 comments
MonroeandMainCares
Monroe And Main Response

We are sorry to hear this. If you have further concerns, please email us at socialcs@sccompanies.com for assistance.

Guest
reply icon Replying to comment of Monroe And Main Response

I knew that would probably be the only reply you would have. Sorry to hear that so i will continue getting all my clothes at Shein.

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