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WORST CUSTOMER SERVICE EVER!! I ordered items for Christmas presents in the first week of December. Some items I received but most of my order is sitting in a Fed Ex warehouse. I called Fed Ex and my called was answered from someone possibly in China who had no clue...
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1 comment
#1965968

We are sorry to hear this. Please email us at socialcs@sccompanies.com with your contact information so we can look into this for you

ID
#2349149 Review #2349149 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Pros
  • No pros
Cons
  • Lie to potential consumers
Loss
$75
Preferred solution
Let the company propose a solution

Service??? Where is it?

No one answers their customer service number. No way to email them. None of the THREE "promo" codes would apply to my order. So I didn't order, even though I would like to have the selections I made. Because there are so many scams, I felt this could be the case here. I guess I thought they were legit because they have sent me a catalog for so long. Ah well . . . .

User's recommendation: Be careful.

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1 comment
#2019196

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ID
#2576089 Review #2576089 is a subjective opinion of poster.
New Reviewer

I need to check something on my billing date

Its not a complaint, its a determination of my due date for my payment, I would like to change my payment date to the fourth of every month
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1 comment
#2016764

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ID
#2563500 Review #2563500 is a subjective opinion of poster.
Service
Monroe And Main Customer Care
Preferred solution
To change my payment date
I was in a tough spot and needed tires fast. I called around and no one could take me right away except this place. I had my car towed there took an Uber and during my ride got a phone call from Monroe stating that they would sell me slightly used tires under the...
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1 comment
#2014314

Please review your post--you have the wrong company. We are a clothing sales company, not a car service. Thank you.

ID
#2545273 Review #2545273 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

My bill

I tried to get on the hard ship program. Every manger and customer service agent I talked to game me a problem with it. They didnt care.
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1 comment
#1990653

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ID
#2449679 Review #2449679 is a subjective opinion of poster.
Dont do business with this company! If possible I would rate this company a minus number. Never heard of any of your companies (except Montgomery Wards) prior to this fraudulent account. I have never owned an account with any of your companies, yet Seventh Avenue has,...
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1 comment
#1988454

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ID
#2437713 Review #2437713 is a subjective opinion of poster.
Preferred solution
Remove this Account from my credit profile. This is a fraudulent Account
New Reviewer

The statements are not clear! They keep changing total amount due! I received a bill in January

The statements are not clear! They keep changing total amount due! I received a bill in January due 2/15 I received a late notice letter yesterday for the amount due on 2/15! I have never been late, I always send more than the minimum due. Why aren't my payments ever reflected on my bill??? According to my records I am paid in full. What type of scam are you running! Do not

User's recommendation: Never use this company! Call the BBB and report them, I am.

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1 comment
#1979220

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ID
#2403901 Review #2403901 is a subjective opinion of poster.
Product
Monroe And Main Account
Cons
  • Customer service and billing
Preferred solution
Clear and close my paid in full account! Without fake penalties

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user Feb 03, 2021

Company fixed the issue and I have been provided with full refund. A woman named Roberta help resolve my issue.

I will call it the 4 R! Roberta, Refunded the account, Resolved the problem and gave me the Respect that I deserve! She listened and I appreciate that. I will order again but before I do I want to see who is shipping the items.

Thank You to this site. I got to blow off some steam and solve the problem. Good Luck to everyone else.

Thank You again. Kathleen.

Original review posted by user Feb 01, 2021
Return producer using there label. The customer service rep could take the time and tell you that your returned items are sitting in a warehouse and maybe it will get delivered back. Never use prepaid postage return label again. Product I bought was cheap and looked...
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1 comment
#1978833

We are sorry for any inconvenience we may have caused. Please email us at socialcs@sccompanies.com with your contact information so we can look into this for you.

Resolved
ID
#2403425 Review #2403425 is a subjective opinion of poster.
Loss
$176
Preferred solution
I want a refund and find a better carrier service.

Unfair payment

Still billed for returned item for shipping and handling.

User's recommendation: Be aware if you return item. you will be still pay for shipping and handling.

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1 comment
#1967755

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ID
#2357488 Review #2357488 is a subjective opinion of poster.
Location
Hialeah, Florida

Dishonesty

I ordered from this company for years, my last order they billed to old address n shipped to my new address. I asked them to correct things and they would not REFUSED, all they did was to make a new account number sending the statements to an address I havent lived at for 4 years. I waited for the item to show on my statement is how I learnt of there DISHONESTLY

User's recommendation: Dont purchase from this company they are dishonest.

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1 comment
#1955732

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ID
#2305295 Review #2305295 is a subjective opinion of poster.
Location
Charleston, Tennessee

Randomly running people’s credit!!

I DO NOT, NOR HAVE I EVER HAD AN ACCT WITH THESE PPL! THEY END UP ON MY CREDIT REPORT AS ME OWING THEM MONEY!!! I GOT THAT STRAIGHT,THEY CLAIM THEY SENT ME A CATALOG AND SOMEONE ORDERED FROM IT..... BS!!! NOW A FEW MONTHS LATER.... THEY ARE CHECKING MY CREDIT!!!!! I DONT KNOW HOW THEY GOT MY SOCIAL SECURITY NUMBER AT ALL!!! YOU ARE A *** FRAUD!!!!! I WILL BE REPORTING YOU!!!!!! IDENTIFY THEFT!

User's recommendation: SHOP AT MACYS!!!!!

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1 comment
#1955353

We are sorry for any inconvenience we may have caused. Please email us at socialcs@sccompanies.com with your contact information so we can look into this for you.

ID
#2303930 Review #2303930 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Cons
  • Dishonest company policies designed to rip the customer off
  • Lie to potential consumers
  • Sell customers info and employee purchase under other names

Monroe And Main deceived me gave credit approved my order and then asked for a hundred dollar down payment been paying. On time every month

Monroe And Main deceived me

User's recommendation: Be careful.

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1 comment
#1953700

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ID
#2298498 Review #2298498 is a subjective opinion of poster.
Location
Alpharetta, Georgia
New Reviewer

To check on a exchange

Keep calling doesnt go through
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1 comment
#1947884

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ID
#2274562 Review #2274562 is a subjective opinion of poster.
Location
Smyrna, Georgia

A customer should not be charged to send merchandise back.

I was charged a shipping fee to return my merchandise back an after they credited my account for the merchandise,they still charged me for both shipping to an fro. Its a scam,dont order from Monroe an Main.The return label was included with the merchandise,which i used for the return,but then I got charged for using it. Completely wrong. I have never been charged from any company for returned merchandise. So now they have charged me $35.59 for both shipping's.

User's recommendation: Dont order from these people!

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1 comment
#1945516

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ID
#2263738 Review #2263738 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Pros
  • No pros
Cons
  • Returns stink
  • Horrible return policy
Loss
$35
Preferred solution
Full refund
New Reviewer

Wrong shoes and size

I did not order these shoes but the shoes I did order is easy street .mule#mg63183 tobacco.an not #wa740413clasique camlo pump

User's recommendation: make sure order is correct before shipping.

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1 comment
#1939738

Please email us at socialcs@sccompanies.com with your contact information so we can look into this for you.

ID
#2235165 Review #2235165 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unwarranted bills

I paid the last payment due of 58.92 in full on 9/7/2020. I got yet another bill today 10/ 13/2020 for 11.64. I am *** full of paying off bills with you people only to get another bill the next month. I have paid for the crap I ordered 10 times over with all of these extra bills. You need to talk to your accounting staff about trying to fleece money out of customers who have paid their bills. I will never shop this crooked company again. Anymore bills will simply go into the trash,

User's recommendation: Do not buy from this company unless you are willing to keep paying after you’ve paid your bill off.

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1 comment
#1936243

We are sorry to hear this. Please email us at socialcs@sccompanies.com so we can look into this for you.

ID
#2225409 Review #2225409 is a subjective opinion of poster.
Pros
  • Nobe
  • No pros
Cons
  • Shady billing practices
Preferred solution
Take me off the mailing list, cancel my account and quit sending me bills I don’t owe.

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