Monroe And Main Reviews

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WORST CUSTOMER SERVICE EVER!! I ordered items for Christmas presents in the first week of December. Some items I received but most of my order is sitting in a Fed Ex warehouse. I called Fed Ex and my called was answered from someone possibly in China who had no clue...
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1 comment
#1965968

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ID
#2349149 Review #2349149 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Pros
  • No pros
Cons
  • Lie to potential consumers
Loss
$75
Preferred solution
Let the company propose a solution

Concerns about calling in payment

Ive always mailed in payments. Recently I have called in payments. The ability to get beyond the automated system is gone and its trying to get me to pay overdue payments that dont exist. Beware
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1 comment
#2121595

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ID
#3275860 Review #3275860 is a subjective opinion of poster.
Location
Superior, Wisconsin

They reported a payment as going beyond 30 Days.

It is difficult to access your Monroe and Main account to make your payment. This causes late payments and affects your credit status.
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1 comment
#2111786

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ID
#3219273 Review #3219273 is a subjective opinion of poster.
Location
Richlands, North Carolina
New Reviewer
I ordered two dresses from Monroe and Main at a cost of over 213. I never received the dresses. Instead, Monroe and Main sent me three checkered tablecloths. The worst was that I called and emailed and was eventually promised that the right order would be shipped with...
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1 comment
#2102982

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ID
#3143770 Review #3143770 is a subjective opinion of poster.
Product
Monroe And Main Clothing
Loss
$214
Preferred solution
Full refund

Status

I was NOT, pissed at Monroe &;;; Main, I had a return that was to be an exchange of size. I ordered the original size because I was unsure of the fit. They told me that the item was on it's way back to me. That was myinquiry.
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1 comment
#2090745

We apologize for any inconvenience we may have caused you and are glad you received a response. If you need additional assistance, please email your contact information to us at socialcs@sccompanies.com.

ID
#3058680 Review #3058680 is a subjective opinion of poster.
Location
Phoenix, Arizona

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New Reviewer

Wrong item

I recieved my order today that was supposed to be studded boots but instead were a pair of slip on dress shoes. Im very upset those were supposed to be a Christmas gift.

User's recommendation: I will never order from them again.

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1 comment
#2088501

We apologize for any inconvenience we may have caused you. Please email your contact information to us at socialcs@sccompanies.com and we can look into this for you.

ID
#3042931 Review #3042931 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Horrible return policy
Loss
$130
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Just can't stand thieves,

I found the same items on Amazon for a quarter of the price I paid from monroe and main, The customer service sucks, And they don't appreciate loyal customers

User's recommendation: Don't buy from them or anyone associated with them.

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1 comment
#2087112

We apologize for any inconvenience we may have caused you. Please email your contact information to us at socialcs@sccompanies.com and we can look into this for you.

ID
#3033961 Review #3033961 is a subjective opinion of poster.
Location
Miami, Florida

Never got my orders

Never got my orders I called many times I will not pay for the orders that I did not getup not send me any more bills

User's recommendation: Never.

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1 comment
#2083034

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ID
#3006159 Review #3006159 is a subjective opinion of poster.

Company is trash said i owe them 32.00 on a returned pair of shoes that didnt fit

I ordered a pair of shoes that did not fit i sent them back cost me 22.00 to send back via fed X now monroe and main says inowe them 32.00 for sending the shoes to me they can kiss where the sun dont shine will not recommend them to no one
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1 comment
#2080455

We apologize for any inconvenience we may have caused you. Please email us at socialcs@sccompanies.com and we can look into this for you.

ID
#2987895 Review #2987895 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer
New Reviewer

Unresolved issue

I closed out my account a month ago. When I did. I asked for a letter saying the account is paid in full as my lawyer needs one from me. I have called 3x in the past month. They said the 1st letter must have been lost, the 2nd they "had no record of me requesting" and I asked for a 3rd yesterday. They also stated that yes they do in fact have my correct address. I also emailed the company and absolutely no response. I'm trying to avoid speaking to a manager or Company owner , tho I am getting to the point that I have to.
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1 comment
#2070232

We are very sorry to hear this. Please email us at socialcs@sccompanies.com so we can assist you with this matter.

ID
#2921447 Review #2921447 is a subjective opinion of poster.
Cons
  • Customer service and billing
Preferred solution
Deliver product or service ordered

Complain

I have up to 400 limit, I order 300 plus,it went through but didn't get my stuff ,so I called we canceled it she said I would have it again to order,I put another in ,wouldn't give it to me,I called complain they said I had a 100 credit I order 113 cause went over 13 dollars,wouldn't give it to me ,everybody was rude ,still got a 334 dollar bill they even canceled my other order,dirty people do people like that,

User's recommendation: Don't order from you all.

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1 comment
#2069683

We are very sorry to hear this. Please email us at socialcs@sccompanies.com so we can assist you with this matter.

ID
#2916337 Review #2916337 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Monroe and Main the worst

Monroe and Main is the worst catalog ordering company in the world I order one item was not for me sent it back. MONROE AND MAIN said I had to pay a shipping charge I paid the shipping charge of $14.98 I paid it now they saying that I have a finance charge and additional shipping charge of 7.95 cents over a year ago. Now it's hard for me order out of any catalog on credit they want the money bestraight out because

User's recommendation: If you order from Monroe and Main be aware.

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1 comment
#2068722

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ID
#2909762 Review #2909762 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer

Terrible customer servicer

They sent wrong item so I sent it back. Not only did they charge me for sending it back but they sent the wrong item again, I returned the item along with a note CLEARLY explaining the error, That didnt help, Very frustrating and they will not work with you. I think this department of Monroe &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; Main Needs to be educated on customer Service They do not care about you
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1 comment
#2067479

We are very sorry to hear this. Please email us at socialcs@sccompanies.com so we can assist you with this matter.

ID
#2901943 Review #2901943 is a subjective opinion of poster.
Cons
  • Charges for shipping returns
  • Customer service
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint

Yes the complaint is dealing with 2 of your locations the Laurel 770 and Ft Washington where I hav warranty on a set(4) of tires Cooper Discovery SRX (245/60/20 and they are not trying to do their job and not looking for a tire that has warranty on it. Think most individuals need to b retrained on satisfying customers if they want to keep business
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1 comment
#2062571

Please recheck your post--We are a clothing marketer located in the Midwest and do not sell tires.

ID
#2869974 Review #2869974 is a subjective opinion of poster.
Preferred solution
Either find my tire Cooper Discovery SRX 245/60/20 or give me a refund for the warranty, balancing and price for the tire
New Reviewer

Violation

Refused service for no reason. (Possibly racial discrimination) Monroe in Kingston New York on Ulster Avenue
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2 comments
#2058949

We are located in the Midwest and have not affiliation with New York.

#2058796

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ID
#2843044 Review #2843044 is a subjective opinion of poster.
Location
Liverpool, New York
New Reviewer

Larger Sizes

You have plus size clothing for larger women, which is fine - however nine out of ten large women have large feet and your shoe sized only go up to 11 1/2. I wear a 12. Would it be too much trouble to go up 1/2 size larger?

User's recommendation: Look elsewhere for shoes larger than size 11 or 11 1/2.

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1 comment
#2055873

We are very sorry to hear this. Please email us at socialcs@sccompanies.com with your request.

ID
#2827380 Review #2827380 is a subjective opinion of poster.
Pros
  • Nice styles
Cons
  • Plus size women have plus size feet go up to size 12
Preferred solution
Larger size shoes. I wear a 12

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