This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
WORST CUSTOMER SERVICE EVER!! I ordered items for Christmas presents in the first week of December. Some items I received but most of my order is sitting in a Fed Ex warehouse. I called Fed Ex and my called was answered from someone possibly in China who had no clue...
View full review
1 comment
#1965968

We are sorry to hear this. Please email us at socialcs@sccompanies.com with your contact information so we can look into this for you

ID
#2349149 Review #2349149 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Pros
  • No pros
Cons
  • Lie to potential consumers
Loss
$75
Preferred solution
Let the company propose a solution

Monroe And Main - A customer should not be charged to send merchandise back.

I was charged a shipping fee to return my merchandise back an after they credited my account for the merchandise,they still charged me for both shipping to an fro. Its a scam,dont order from Monroe an Main.The return label was included with the merchandise,which i used for the return,but then I got charged for using it. Completely wrong. I have never been charged from any company for returned merchandise. So now they have charged me $35.59 for both shipping's.

User's recommendation: Dont order from these people!

View full review
1 comment
#1945516

Please email us at socialcs@sccompanies.com with your contact information so we can look into this for you.

ID
#2263738 Review #2263738 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Pros
  • No pros
Cons
  • Returns stink
  • Horrible return policy
Loss
$35
Preferred solution
Full refund

Monroe And Main - Wrong shoes and size

I did not order these shoes but the shoes I did order is easy street .mule#mg63183 tobacco.an not #wa740413clasique camlo pump

User's recommendation: make sure order is correct before shipping.

View full review
1 comment
#1939738

Please email us at socialcs@sccompanies.com with your contact information so we can look into this for you.

ID
#2235165 Review #2235165 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Monroe And Main - Clothes

Hello this is Denise Delgado 115 West Spruce st apt 5. I ordered 2 items but I only received one, the white shirt. I also ordered the Indian style skirt Wich I never received so please let me know what's going on with the skirt. Thank You Denise Delgado
View full review
1 comment
#1868328

Please email us at socialcs@sccompanies.com so we can look into this for you.

ID
#1947588 Review #1947588 is a subjective opinion of poster.
Location
Baldwin City, Kansas
Service
Monroe And Main Shipping Service

Monroe And Main - Returned their product and they refused to refund the shipping and handling cost.

The booties I purchased from Monroe and Main were already over priced. They had increased the price by $10.00 from the last time I purchased them. The boots started peeling all over so I decided to purchased them again. They charged me $59.99 PLUS $13.99 shipping and handling! I returned them because they didn't fit. When I called customer service to confirm the refund amount I was told they were refunding thefull amount I paid including the shipping and handling. But when I later checked my account they didn't refund me the shipping and handling cost. That's a rip off! If customers return a product to a company they're supposed to be refunded the full amount they paid, including shipping and handing. When I called Customer Service the representative rudely told me that customers pay shipping and handling costs on both ends...to have items sent to them and returned to Monroe and Main. So regardless, their company makes money off of their customers that purchase or return their products. Distasteful under-handed practice. I
View full review
1 comment
#1742067

Hello-- We are sorry that happened to you. We would like to discuss this further with you. Can you please email us at socialcs@***.com ?

ID
#1642424 Review #1642424 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Cons
  • Dishonest company policies designed to rip the customer off
  • Charges for shipping returns
  • Fees
Reason of review
I want to be refunded the 13.99 shipping and handling cost I paid
Loss
$1399
Preferred solution
Full refund

Monroe And Main - Worst customer service in recent memory

I placed an order earlier on the day. Received an email notification of my order being shipped where I saw a picture of blouse I didn’t order. I immediately contacted the company and they were unwilling to make it right and wouldn’t compensate me for the error. Never even apologized for the error. Worst customer service experience I can recall in recent memory
View full review
ID
#1302223 Review #1302223 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Reason of review
Poor customer service

Monroe And Main - Complete scam!!

Absolutely absurd!!! I ordered a swimsuit, apparently it didnt come with the bottom and i was fit to be tied that just the top cost $69.99. So i sent it back the very next day, of course, using their return label. Now a month later i get a bill for $22.57. What!?! So calling on the bill, I'm told that was for a processing fee, the cost using the return label, and a finance charge! Rediculous!! I have nothing to show for, yet they can still bill me a finance charge for a bill i knew absolutely nothing about!!! I urge nobody to ever buy from this Wtfcompany as they will try to squeeze anything out of nothing!! I did not see any of this in any of the fine print. Well, when the saying goes"the consumer is always right"...NEVER believe it in the case with Monroe and Main!!!! Complete scam!!!Wtf
View full review
ID
#1267640 Review #1267640 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Reason of review
Pricing issue
This company has good clothing I love it and the credit system but, they really have to work out the return policies and shipping methods!Once I returned a really cute winter coat for a different size because it was too big. They did the exchange but even though you...
View full review
ID
#1039479 Review #1039479 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Monroe and Main however charged me a shipping and processing fee of $66.86. When I called them they stated that the larger the order the higher the processing fee and that it was based on a percentage. I order from several companies like Chico's, Talbots, Northstyle,...
View full review
ID
#1020737 Review #1020737 is a subjective opinion of poster.
Location
Monroe, Wisconsin
Service
Monroe And Main Shipping Service
Pros
  • Earlier clothing offerings
Cons
  • Extremely high fee for shipping and processing
Reason of review
Order processing issue

Monroe And Main Reviews

  1. 70 reviews
  2. 22 reviews
  3. 13 reviews
  4. 9 reviews
  5. 5 reviews
Monroe And Main reviews

Monroe And Main Shipping Service Review

These people drive you crazy with mailings telling you to use your available credit for years on end. So you place an order but they don't ship it....Then send a letter three weeks later that if you want your order you need to send a down payment and it's the whole amount of the order. I don't call that a down payment. Why waste all those catalogs and letters for some bull ***?
View full review
ID
#978037 Review #978037 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Reason of review
Order processing issue

Monroe And Main - The worst Rip-off on shipping of Returns

The quality was not worth the high prices. I returned the items due to quality and fit. They charged me $50 for shipping fees. I inquired to customer service and they took off $7.95 and said I would be responsible for the rest. I'm willing to pay the shipping fee of $7.95 but the added fees are ridiculous. The original order was with free shipping. They don't take on any responsibility for being an on-line store. So, I didn't see any statement saying it's free shipping unless it doesn't fit. Of course, you should expect that the sizes are not always going to fit. They won't be getting any more of my business. Sabrina
View full review
1 comment
#1243404

This happened to me too!

ID
#938748 Review #938748 is a subjective opinion of poster.
Location
Monroe, Wisconsin
Service
Monroe And Main Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$48
Preferred solution
Price reduction
I ordered two dresses of which both was returned!Quality of clothes is terrible and the pricing is ridiculous!!! It has been two months that I have attempted to receive my refund that has now dwindled down to $11.00. Did I say, I haven't receive it yet? I was suppose...
View full review
ID
#934141 Review #934141 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Cons
  • Kept merchandise and money
  • Fees
  • Charges for shipping returns
Reason of review
Almost all of the above listed
Preferred solution
Full refund

Monroe And Main - Rip OffS!!!!!

I ordered 2 pairs of shoes. One was great, the other, not wide enough. I sent the pair that did not fit back in their box and according to their shipping instructions. When I received my bill, I was charged a restocking fee for returning the shoes. When I asked about why I was charged I was advised that when I send back in their box and with their shipping labels, I am charged. I stated that had I know that I would have paid myself to send them back. The rep stated that it is pretty clear in the instructions, which it was not. I paid off my account and closed it. Found it ridiculous that they would have you send a postage paid label and then charge you at the other end.
View full review
3 comments
#1529935

Yes THANK YOU VERY MUCH...was thinking..No way I will open account with this company...Thank you.!!!

#1521897

i was about to place an order with them after reading the reviews I will not be doing that. Thank you all for being honest about the experiences you have had with them. saved me about 400.00 I can spend elsewhere

#1243407

I ha a very similar experience with them. They truly suck.

View more comments (2)
ID
#883145 Review #883145 is a subjective opinion of poster.
Location
Cumberland, Rhode Island
Service
Monroe And Main Shipping Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Monroe And Main Shipping Service Review

SLOW shipping especially with the OUTRAGEOUS shipping costs. The more you spend the less the shipping should be
View full review
ID
#843482 Review #843482 is a subjective opinion of poster.
Location
Bronx, New York
Service
Monroe And Main Shipping Service
Reason of review
Pricing issue
I placed a very large order with Monroe and Main about 2 months ago, however, due to poor quality of merchandise and sizing inaccuracy, I returned all but 2 items totaling less than $55. The balance on my statement was over $140.00. They were charging me over $80 for...
View full review
ID
#728870 Review #728870 is a subjective opinion of poster.
Location
Marietta, Georgia
Service
Monroe And Main Shipping Service
Reason of review
Pricing issue