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Monroe And Main - Clothes

4.0
Details
Hello this is Denise Delgado 115 West Spruce st apt 5. I ordered 2 items but I only received one, the white shirt. I also ordered the Indian style skirt Wich I never received so please let me know what's going on with the skirt. Thank You Denise Delgado
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1 comment
MonroeandMainCares
#1868328

Please email us at socialcs@sccompanies.com so we can look into this for you.

ID
#1947588 Review #1947588 is a subjective opinion of poster.
Location
Baldwin City, Kansas
Service
Monroe And Main Shipping Service

Monroe And Main - Returned their product and they refused to refund the shipping and handling cost.

1.0
Details
The booties I purchased from Monroe and Main were already over priced. They had increased the price by $10.00 from the last time I purchased them. The boots started peeling all over so I decided to purchased them again. They charged me $59.99 PLUS $13.99 shipping and handling! I returned them because they didn't fit. When I called customer service to confirm the refund amount I was told they were refunding thefull amount I paid including the shipping and handling. But when I later checked my account they didn't refund me the shipping and handling cost. That's a rip off! If customers return a product to a company they're supposed to be refunded the full amount they paid, including shipping and handing. When I called Customer Service the representative rudely told me that customers pay shipping and handling costs on both ends...to have items sent to them and returned to Monroe and Main. So regardless, their company makes money off of their customers that purchase or return their products. Distasteful under-handed practice. I
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1 comment
TheSwissColonyCares
#1742067

Hello-- We are sorry that happened to you. We would like to discuss this further with you. Can you please email us at socialcs@sccompanies.com ?

ID
#1642424 Review #1642424 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Cons
  • Charges for shipping returns
  • Dishonest company policies designed to rip the customer off
  • Customer service
Reason of review
I want to be refunded the 13.99 shipping and handling cost I paid
Loss
$1399
Preferred solution
Full refund

Monroe And Main - Worst customer service in recent memory

1.0
Details
I placed an order earlier on the day. Received an email notification of my order being shipped where I saw a picture of blouse I didn’t order. I immediately contacted the company and they were unwilling to make it right and wouldn’t compensate me for the error. Never even apologized for the error. Worst customer service experience I can recall in recent memory
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ID
#1302223 Review #1302223 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Reason of review
Poor customer service

Monroe And Main - Complete scam!!

1.0
Details
Absolutely absurd!!! I ordered a swimsuit, apparently it didnt come with the bottom and i was fit to be tied that just the top cost $69.99. So i sent it back the very next day, of course, using their return label. Now a month later i get a bill for $22.57. What!?! So calling on the bill, I'm told that was for a processing fee, the cost using the return label, and a finance charge! Rediculous!! I have nothing to show for, yet they can still bill me a finance charge for a bill i knew absolutely nothing about!!! I urge nobody to ever buy from this Wtfcompany as they will try to squeeze anything out of nothing!! I did not see any of this in any of the fine print. Well, when the saying goes"the consumer is always right"...NEVER believe it in the case with Monroe and Main!!!! Complete scam!!!Wtf
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ID
#1267640 Review #1267640 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Reason of review
Pricing issue
2.7
Details
This company has good clothing I love it and the credit system but, they really have to work out the return policies and shipping methods!Once I returned a really cute winter coat for a different size because it was too big. They did the exchange but even though you...
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ID
#1039479 Review #1039479 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
1.6
Details
Monroe and Main however charged me a shipping and processing fee of $66.86. When I called them they stated that the larger the order the higher the processing fee and that it was based on a percentage. I order from several companies like Chico's, Talbots, Northstyle,...
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ID
#1020737 Review #1020737 is a subjective opinion of poster.
Location
Monroe, Wisconsin
Service
Monroe And Main Shipping Service
Pros
  • Earlier clothing offerings
Cons
  • Extremely high fee for shipping and processing
Reason of review
Order processing issue

Monroe And Main Shipping Service Review

1.3
Details
These people drive you crazy with mailings telling you to use your available credit for years on end. So you place an order but they don't ship it....Then send a letter three weeks later that if you want your order you need to send a down payment and it's the whole amount of the order. I don't call that a down payment. Why waste all those catalogs and letters for some bull ***?
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ID
#978037 Review #978037 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Reason of review
Order processing issue

Monroe And Main - The worst Rip-off on shipping of Returns

1.0
Details
The quality was not worth the high prices. I returned the items due to quality and fit. They charged me $50 for shipping fees. I inquired to customer service and they took off $7.95 and said I would be responsible for the rest. I'm willing to pay the shipping fee of $7.95 but the added fees are ridiculous. The original order was with free shipping. They don't take on any responsibility for being an on-line store. So, I didn't see any statement saying it's free shipping unless it doesn't fit. Of course, you should expect that the sizes are not always going to fit. They won't be getting any more of my business. Sabrina
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1 comment
Anonymous
#1243404

This happened to me too!

ID
#938748 Review #938748 is a subjective opinion of poster.
Location
Monroe, Wisconsin
Service
Monroe And Main Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$48
Preferred solution
Price reduction
I ordered two dresses of which both was returned!Quality of clothes is terrible and the pricing is ridiculous!!! It has been two months that I have attempted to receive my refund that has now dwindled down to $11.00. Did I say, I haven't receive it yet? I was suppose...
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ID
#934141 Review #934141 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Cons
  • Return policy
  • Charges for shipping returns
  • Fees
Reason of review
Almost all of the above listed
Preferred solution
Full refund

Monroe And Main Reviews

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Monroe And Main reviews
I ordered 2 pairs of shoes. One was great, the other, not wide enough. I sent the pair that did not fit back in their box and according to their shipping instructions. When I received my bill, I was charged a restocking fee for returning the shoes. When I asked about...
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3 comments
Anonymous
#1529935

Yes THANK YOU VERY MUCH...was thinking..No way I will open account with this company...Thank you.!!!

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ID
#883145 Review #883145 is a subjective opinion of poster.
Location
Cumberland, Rhode Island
Service
Monroe And Main Shipping Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Monroe And Main Shipping Service Review

SLOW shipping especially with the OUTRAGEOUS shipping costs. The more you spend the less the shipping should be
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ID
#843482 Review #843482 is a subjective opinion of poster.
Location
Bronx, New York
Service
Monroe And Main Shipping Service
Reason of review
Pricing issue
I placed a very large order with Monroe and Main about 2 months ago, however, due to poor quality of merchandise and sizing inaccuracy, I returned all but 2 items totaling less than $55. The balance on my statement was over $140.00. They were charging me over $80 for...
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ID
#728870 Review #728870 is a subjective opinion of poster.
Location
Marietta, Georgia
Service
Monroe And Main Shipping Service
Reason of review
Pricing issue

Monroe And Main - Substandard clothing returned and still got charged.

I ordered a suit for a job interview. It arrived and I opened it with a week of arrival to try it on. It was ridiculously short compared to other clothing store vendors I've bought from before. It was also VERY low quality material. I was very disappointed and sent it back right away. In the process of moving they said they sent a bill for shipping, but I never got it. I called to give them the reasons for my return and was told there was 'nothing [they] could do' regarding the shipping charge and had added late charges and fees on top of that. I ended up paying the *** bags $47.50 for NOTHING. And the customer service guy had a great big attitude for being so rude to a customer. If they ever contact me again, send a catalog, a bill, or (God forbid) call, I will contact an attorney to sue them for harassment. They've been warned and I have an attorney on retainer already. DO NOT BUY FOR THEM. Their quality sucks and their customer service is even worse, believe it or not. I will NEVER deal with them again and caution anyone else to reconsider and buy somewhere else!!!!!
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1 comment
Anonymous
#588352

Hello, We are very sorry for this experience. We would like to see if we can still help.

Please contact us at socialmm@monroeandmain.com. Thank you.

ID
#371704 Review #371704 is a subjective opinion of poster.
Location
Ashburn, Virginia
Service
Monroe And Main Shipping Service
Loss
$47

Monroe And Main - I don't know where to begin.....

I decided to glance at the catalog and I noticed a tunic I thought was pretty cute, so Iordered it. Delivery took quite awhile, but I have no compalints with that. Finally received and it was of poor quality and two sizes too big. Still ok, I just returned it(which of coarse I had to pay for). A few weeks later, I recieved A PURSE(????). I called customer service and he apologized, and sent me a return sticker so I did not have to pay for return postage..or so I thought. Two statement later (or is it three?) the statement finally shows the credit, but it also has a balnce of 23.00(which includes a late payment fee and interest, on what?..postage). I possessed their merchandise for about 1 day(tunic) and about 1 week(the purse) bcuz I was waiting for Customer service to send the so-called "free" returned postage sticker. They already charged me shipping and handling on my initial purchase, and now they want to charge me a late fee because they sent me merchandise I never purchased and it took them months to resolve? I gave Cust Serv a return tracking number and she said it wasn't enough numbers....what was I suppose to do, make one up..this is the number(I still have it)they gave me....I will not pay for this..not even if it is 5.00.
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2 comments
Jaquisha
#702449

Wow, Im so sorry that you had to go through this, if you don't pay they will just continue to add service fees and interest and they will bend you until you pay. The part that really burns is they can legally get away with what ever they want, or so they think.

I am wondering if enough people would flood the Attorney Generals Office with complaints and each one similar but different maybe they would stand up and take notice and make them amend what they have done to each consumer.

They really suck, and the little people that answer the consumer counseling line should be placed up against a wall and you know, blasted with something, I wonder if they go home feeling good about themselves as if their job actually empowers them to feel good. NOT

Anonymous
#587165

Thank you for sharing this experience. It is unfortunate and not at all how we like to do business.

Please contact us so we can get this all cleared up for you. Our email is socialmm@***.com. We want to make things right if you will allow us to.

Thanks again.

Monroe and Main

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ID
#370750 Review #370750 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Service
Monroe And Main Shipping Service