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1.2

I placed an order 4 days ago with a gift certificate that was for an amount over what my purchase was. Since I place this order this company has not sent the order yet.

Each time I contact them it's a different excuse as to why my order has not been sent. First it was the gift card did not go through as a form of payment, then they stated the gift card again was not put on there as a form of payment. Today I called to find out once again why I am receiving a letter that my order has been delayed and they tell me that they are going to take part of the money from the gift certificate to pay a bill that I do not go to their parent company Swiss colony. After reaching someone who was supposed to be a supervisor they tell me for the 4th day in a row that the order has been accepted the gift certificate has been accepted and will be shipped.

Tonight I go back to the order status on their page to see if my purchase has been shipped and it states that there is again a delay later. I am attempting to contact the Better Business Bureau in Milwaukee Wisconsin to see if there's anything they can do to either get my purchase sent or refund me $200 for the gift certificate that I'm not going to be able to use. This company along with Montgomery Ward is a rip off. My daughter also had gift certificates for purchases for my grandchildren.

They were purchased and sent to us the 1st of January. My daughter place the order January 4th in the amount of 189 dollars which included the shipping which was supposed to be expedited and sent in 3 to 5 business days it is now 11 days later and they are still complaining that the gift certificate did not go through. This company also is a rip off and both of them along with all the other colonies brand company should be shut down. Whenever you order something from them they assume that you are that person and expect you to pay that person's Bill.

I am NOT going to pay for something I never received. Right now if there was a way to get the money back for the $300 in gift certificates we receive this gift I would do so. Tomorrow I will be calling the bank to see if payment can be stopped for the gift certificates that they are actually considering invalid. I'm to the point now either one I want my items that I ordered or - $100 which would clear up the misunderstanding they seem to have.

On behalf of my daughter they need to either send the hundred and $189 worth of merchandise or her $200 in gift in money for the gift certificate they will not honor. Once again all the colony bran companies need to be shut down they are rip off.

Reason of review: Order processing issue.

Location: Morganton, North Carolina

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Thank you 4 your review...it helped me & I have no problem reading or understanding it...Thank You...I take you serious...Be BLESSED

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If you wish to be taken seriously, your "review" needs to be rewritten. Be clear, concise, and at least attempt to use grammar correctly.

Until you do this, no reasonable reader will lend you nor your story any credibility.

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