Product: Monroe And Main Customer Care Clear all filters (0 of 11 reviews match)
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I've been a customer with Seventh Avenue, Midnight Velvet, and Monroe and Main since 2004 and have ordered various products from clothing, jewelry, home decor, electronics and so on from each company. If there is anything that doesn't meet my standards I shipped the...
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Product
Monroe And Main Customer Care
#1309982
Fast forward 3 years later my mom passes and I find a letter in her stuff from Monroe and Main with the return info and marked save. I call them to find out if she has a credit balance or if it was refunded. After speaking to 4 different agents and ending up sobbing,...
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1.4
Product
Monroe And Main Customer Care
I didn't like
  • Poor quality clothing
  • Inability to properly process return
  • Customer service
#1306521
I have been a faithful customer and have proven over several months that I want to be seen as such.Paying on time is a priority for because you took a chane on me, I really appreciated that. Now I am lost about my recent order. I have been very disappointed by your...
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Product
Monroe And Main Customer Care
#1207899
I recently had ordered three pieces of women's clothing and I ended up having to return two of the item's.So I go online to see about returning options and it says print label for free or ask for a mailed label and be charged, and no where did it ever say nor did I see...
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Product
Monroe And Main Customer Care
#1070750
I have tried upon about six occasions to place an order.No one can answer questions, neither are they qualified to be attempting. I got men, with heavy accents. Yeah, that works for ordering ladies apparel. It was so frustrating that I said "I am hanging up now. I...
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1.0
Product
Monroe And Main Customer Care
I liked
  • Merchandise
#1060919
I have been a customer of Monroe and Main (and many of their other catalogs) for years. They must have recently been sold to someone else because their policies have changed, as well as their catalogs being updated and looking completely different then they did before....
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Product
Monroe And Main Customer Care
#1022717
I ordered an item and returned it, they charged me 17.95.for S&H,.I paid to send it back for $7.74. I call the automated and they tell me I owe them $7.95 yet. All the phone nos. they have is just an automated answer and will not connect you to a customer serv,when it...
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1.6
Product
Monroe And Main Customer Care
#1004304
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Monroe And Main Customer Care Review

Customer service at this and all affiliates ie Ginny's ,SeventhAve, Country Door.....assume they are the same call center....are uninformed,condescending and generally horrible....and supervisors are even worse.
3.0
Details
Exchange, Refund and Cancellation Policy
Product
Monroe And Main Customer Care
#1001512
I never ordered or received anything from this Monroe & Main.Rec'd a bill for something that someone ordered. I have aent every bill back. Sent ltr to "LOSS PREVENTION" & find out now this is on my credit report! I can see by the low ratings & very unhappy customers on...
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Anonymous
Sandy Anders

Looking longingly at M&M catalog, but after reading these problems, think I'll spend my money elsewhere! Thanks, folks, for ur heads-up!

Anonymous
Herbie

Contact the attorney's general office for your state, they'll take care of the business side complaint. Then you need to write a letter and send it to all three credit bureau...

1.0
Product
Monroe And Main Customer Care
#974273
I attempted to contact someone on 10/18/16 about a charge on my account but unfortunately I paid the bill and now they are saying they cannot refund my money when I first called a young lady put me on hold for close to 30 min and then the phone went dead, my guess is...
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1.4
Product
Monroe And Main Customer Care
I didn't like
  • Return policy
  • Customer service
#938884