Update by user Mar 20, 2020
This incident occured at Free Tire Service Clinton hwy Knoxville Tn. Free Service is owned by Monroe, therefore this review is for you.
The staff at Free Tire advised this customer they were aware of the misleading and dishonest internet advertising, but they are unable to do anything about it. This problem starts and can only be rectified at the top,, thats you Monroe.
Original review posted by user Mar 20, 2020
I recently purchased 4 new Hancook lt tires at a Free Service location in Knoxville Tn. They're internet page had an option for a total out the door price which I selected 773.92.
After delivering my 2014 F-150 Lariat for the tire change, I was advised that price did include taxes Fed/State and a Tenn tire tax?? Spoke to a customer service rep Theresa who stated she'd contact the store mgr and call me to provide an update. Well,, its been 2 weeks,, mgr wasnt contacted and I never recieved an update from Theresa or anyone associated w this company.
Because your company has such low business and ethical standards,, its obvious your corporate office condones this type of misleading sales tactics and poor customer service, Since your Customer Service dept is incapable of providing customer service it seems like the only corrective action is legal action. V Cinelli
User's recommendation: Avoid doing any business w Monroe and Free Service.
Monetary Loss: $200.
Preferred solution: Stop misleading customers,, out the door price means all in to include taxes.
Monroe And Main Cons: False advertisement.