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Monroe And Main
Reviews and Complaints
Reviews Chart
0
ISSUES RESOLVED
52
Company responses
209
TOTAL REVIEWS
$14.3K
CLAIMED LOSSES
51K
PAGE VIEWS
The worse customer service, bar none. Supervisors, do not care if you purchase anything or close your account. I am a women who ran 5 stores in my state I was a district manager
If you were trying to go out of business well I will say, wait 5yrs and you will just about be there. Catalog nice, ordering dept.average, but the $2:00 charge to pay your bill are you kidding. I did not speak to anyone, yet I was told I did, your supervisor Nasty, very bad Attitude man sad too bad. I asked for his boss was just as bad or even worse could have cared less when I told him I will close my account and pay it off. He said to call back otherwise there will be another $2 charge. So I closed it and paid it off. Have a BAD DAY,
User's recommendation: STAY AWAY,THE WORSE.
1 comment
ID
Loss
$50
Preferred solution
Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn policy
Bought for first time...pants were too large....ordered proper size and returned (at my cost) the first pair. Paid $29 for pants, they credited me $9.73. I will NEVER buy from these crooks again.
User's recommendation: Stay away!
1 comment
ID
Product
Monroe And Main Clothing
Cons
- Company trying to ripoff the consumer
Loss
$20
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClothes
Hello this is Denise Delgado 115 West Spruce st apt 5. I ordered 2 items but I only received one, the white shirt. I also ordered the Indian style skirt Wich I never received so please let me know what's going on with the skirt. Thank You Denise Delgado
1 comment
ID
Location
Baldwin City, Kansas
Service
Monroe And Main Shipping Service
Return policy
I placed an order and ended up returning the 2 pair of jeans (because they were too big) and I returned the top because the fabric was cheap...I paid $119.19 but was only refunded $93.42...I lost $25.77 on this transaction...Why? The website says the refund policy is for "full merchandise refund"...
User's recommendation: Think twice before buying...
1 comment
ID
Cons
- Return policy
- Returns
Loss
$26
Preferred solution
Let the company propose a solution
Order all mess up. Delivery something I did not ordrr
On hold for thirty minutes. Can't talk to anyone. Sent my order some place else. Sent me something I did not order.
1 comment
ID
Product
Monroe And Main Clothing
Loss
$11
Preferred solution
Full refund
FRAUD
I received a pair of shoes I did not order. I have never heard of this company. I was on the phone with them for an hour begging them to take their product back. Tracey from loss prevention was super nasty and ended the call. Mara, also from loss prevention wouldn't help me unless I gave her my social security number. This company is a giant scam. I don't know why they sent me a product and then tried to get all of my personal information other than possible identity theft. Avoid this company at all costs as at best it's the most horrific customer service I've ever experienced and at worst they are identity thieves.
User's recommendation: Beware.
2 comments
ID
Loss
$70
Preferred solution
Let the company propose a solution
I don't owe you any money
i received a statement which said I owed $130.52,but i sent back those clothes, and I don't owe anything.
1 comment
ID
Loss
$131
Preferred solution
Full refund
Shoes too big
I wanted to know if my account had been credited for the red patent leather mules. Did not get to talk to a real person. The automated robot rattled off my balance then hung up! Danita Wade
1 comment
ID
Location
Ozark, Missouri
Loss
$40
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew catalog and items are sold out, I'm very upset,
I upset new item and its sold out, I would understanding if it was on back order, but sold out, that just Simply Crazy. Item number WB774535 .You don't have it in any size. Wow
1 comment
ID
Preferred solution
Let the company propose a solution
Close my account
Hi my name is Beata Lewandowska my address is 5417 N. Melvina ave , Chicago IL.60630 my account nr ******6483 . I am out of the country. Please do not send me catalog any more .
1 comment
ID
Location
Krakow, Malopolskie
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible company
This company reported me to the credit bureau for being 120 days past due, which was not accurate, and ruined my credit!
User's recommendation: Do not use this company! They are a rip off!
1 comment
ID
Preferred solution
Remove my incorrect credit report
Update by user Mar 20, 2020
This incident occured at Free Tire Service Clinton hwy Knoxville Tn. Free Service is owned by Monroe, therefore this review is for you. The staff at Free Tire advised this customer they were aware of the misleading and dishonest internet advertising, but they are...
ID
Cons
- False advertisement
Loss
$200
Preferred solution
Stop misleading customers,, out the door price means all in to include taxes
Don't do it
The clothing is fine but when I placed an order online - like I have done for over a year, the system created a second account. When I logged in I couldn't see the account. It kept showing a zero balance. After several phone calls I was able to access the account that was now delinquent. I called to request they make a note on my account as I had never paid late before. Credit person very rude. The supervisor was nicer but this is bad business. I didn't ask for credit increase or a second account. However the nasty letters I got stated they did me a favor and now I was not holding up my part of the deal. I will pay off my account and not use again. I don't do business with companies that are shady in their business practices.
1 comment
ID
Pros
- Nice merchandise
Cons
- Customer service
Preferred solution
Apology
Disappointed
I was going to order from you all but after reading bad reviews I changed my mind.
1 comment
ID
Location
Warner Robins, Georgia
Since 2018, Ive tried to resolve issues with Ginnys, Monroe and main without any success. My credit have a fraud alert thats now been extended because more orders are issued and them sharing my information. I spoke to their corporate office which doesnt care to...
View full review
1 comment
MonroeandMainCares
#1833108
We are very sorry to hear this. Please send us an email at socialcs@sccompanies.com if we can assist you further.
ID
Cons
- Sell customers info and employee purchase under other names
Preferred solution
Closed accounts and remove fraudulent info
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