Monroe And Main
Reviews and Complaints
Reviews Chart
0
ISSUES RESOLVED
44
Company responses
201
TOTAL REVIEWS
$14.2K
CLAIMED LOSSES
50.2K
PAGE VIEWS
Worst customer service in recent memory
I placed an order earlier on the day. Received an email notification of my order being shipped where I saw a picture of blouse I didn’t order. I immediately contacted the company and they were unwilling to make it right and wouldn’t compensate me for the error. Never even apologized for the error. Worst customer service experience I can recall in recent memory
ID
Service
Monroe And Main Shipping Service
Reason of review
Poor customer service
I returned two pair of sandals I ordered because they were not as described. They were cheaply made and ill fitting. I later was checking my account and balance and orders- making sure everything was correct, and I noticed that I had only received a partial credit for...
View full review
ID
Reason of review
Not as described/ advertised
MADD customer
Payed extra for my order to be delivered by a certain date NO order showed up! Try to call the 800 number and all I got was add and a hang up
ID
Product
Monroe And Main Account
Complete scam!!
Absolutely absurd!!! I ordered a swimsuit, apparently it didnt come with the bottom and i was fit to be tied that just the top cost $69.99. So i sent it back the very next day, of course, using their return label. Now a month later i get a bill for $22.57. What!?! So calling on the bill, I'm told that was for a processing fee, the cost using the return label, and a finance charge! Rediculous!! I have nothing to show for, yet they can still bill me a finance charge for a bill i knew absolutely nothing about!!! I urge nobody to ever buy from this 
company as they will try to squeeze anything out of nothing!! I did not see any of this in any of the fine print. Well, when the saying goes"the consumer is always right"...NEVER believe it in the case with Monroe and Main!!!! Complete scam!!!
company as they will try to squeeze anything out of nothing!! I did not see any of this in any of the fine print. Well, when the saying goes"the consumer is always right"...NEVER believe it in the case with Monroe and Main!!!! Complete scam!!! ID
Service
Monroe And Main Shipping Service
Reason of review
Pricing issue
Horrible
tried several times to make the call finally get through ....lady helping me was moving at a snails pace the call dropped and I never got the information i needed
ID
Service
Monroe And Main Customer Care
Reason of review
Poor customer service
Quality of clothing
I ordered a dress from the website a few months ago. Online, the dress appeared to be a good quality dress. I recieved the dress in a timely manner but to my surprise, the dress was a stretchy material, very thin, and the quality was very cheap! I was sooooo disappointed because I paid $89 for a poor quality dress that should have cost $20. This was my first time ordering but I will not be ordering from them again!
. This was my first time ordering but I will not be ordering from them again! ID
Reason of review
Bad quality
Not A Credit Building Company
I only have one complaint about this company and that is that they do NOT report accounts in good standing to any of the credit bureaus! They ONLY report BAD DEBT ACCOUNTS. I built up my credit line from 250 to 1200 with a present balance of 0. I also have a Seventh Ave acct and an ASHRO acct that I built up similarly to their present credit lines of 1100 each. They also have 0 balances. Reporting these available credit amounts would raise my credit scores considerably which is the ONLY reason why I opened and utilized these accounts over the past couple of years. I really wish they would reconsider and give credit where GOOD CREDIT IS DUE!
1 comment
ID
Reason of review
credit reporting
TOTALLY SURPRISED
I just got my order today (shoes) and to my surprise they were not in a shoe box & they looked as if they may have been worn...I NEVER EVER had this type of situation with MONROE & MAIN
ID
Reason of review
Not as described/ advertised
Bad Business!
Two months ago I ordered a blouse and a brassiere. Neither item fit. The blouse was way too large and the undergarment too small. The blouse arrived first and I returned it within a week using their return label. The bra arrived a couple of weeks later. I returned it within three days, paying the postage myself. They now are charging me almost 40 dollars in processing fees. I have no merchandise and am required to pay their fees. UNBELIEVABLE!!! I have ordered many, many, items from catalogs and have NEVER had to pay fees for returning merchandise! Absolutely Horrible! I will never order from them again.
2 comments
ID
Reason of review
Return, Exchange or Cancellation Policy
Worst experience ever had is Monroe and Main
Place an order 02/04/2018,received on 02/14/2018. 4 pants capris.Didnt fix,want to return them.Called Monroe and Main. On 02/14/18,03/01/18,02/13/18 and still they dont send the labels for me to return the items.I am planning to hire an attorney. My accou t # 5884637165110.My name Osiris Araujo.I spoke with supervisor named Diana, who told me, she will send labels to my email.Never get it.Worst costumer services!!!!! I will never recommended Monroe an d Main.
ID
Location
Monroe, Wisconsin
Product
Monroe And Main Pants
Reason of review
Return, Exchange or Cancellation Policy
Shocked customer
I have been a faithful customer and have proven over several months that I want to be seen as such. Paying on time is a priority for because you took a chane on me, I really appreciated that. Now I am lost about my recent order. I have been very disappointed by your delay. So therefor I will not order anything else. I will indeed honor my credit acct. I plan to close my acct with you once I pay it off. Because I pd you so on time each month, I now have more credit options. I do thank you for allowing me to be a customer up to this point
ID
Service
Monroe And Main Customer Care
Reason of review
Poor customer service
I like these ppl so far no complaints love love the merchandise and I absolutely LOVE THE IDEA OF AUTOMATIC bill pay time is done auto how cool is that now I won’t mess up my program like fingerhut did I was so good on my payments I paid one month early too trying to...
View full review
ID
Reason of review
Fair pricing
Scam Bull ***
I don't know this company nor do I order online or over the phone but some how they sent to colletion saying I need to pay $200 and now my childern and I can't even get place because of them
ID
Reason of review
Problems with payment
No problems
Ive never had a problem.Ordered quite a few tops.Only thing I can complain about is they are over priced.
ID
Reason of review
Pricing issue
After reading all the review, I would never order from this company, threw their catalog in the trash,,, Call bbb Call your stated attorney You can write the CEO, THROUH USPO, ITS sign receipt by the CEO ONLY. CHARGE $ 38.00 Contact US ATTONERY, GOING STATE ON ILLEGAL...
View full review
ID
Reason of review
All the above, from customerscsl
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
I have had no problems with this company, found the clothes to be of good material. Just ordered more clothing and my boot leg leggings that I order from there, Love them, got 2 more pairs coming!!