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Monroe And Main
Reviews and Complaints
Reviews Chart
0
ISSUES RESOLVED
52
Company responses
209
TOTAL REVIEWS
$14.3K
CLAIMED LOSSES
51K
PAGE VIEWS
Fake account scam
Got an email saying my order was on the way. I did not order anything but they had opened a credit account in my name. They were sending it to a fake address and trying to bill me for it. I filed a police report
ID
Location
Jacksonville, Florida
Product
Monroe And Main Account
Got a bill for something I didn’t order
I had never heard of Monroe and Main. I received an invoice from Them for shoes I never ordered and never received. They wanted me to complete a form with my personal info to close the account. I insisted on talking to a manager. She said I have been making payments on this account. When I told her to look up the payment. I want to see a copy of the check because I know it’s not from me, she found that the address had recently been changed from someone in another state with the same name as 
mine. They will change the address back to the shipping address. I think this company should be investigated.
mine. They will change the address back to the shipping address. I think this company should be investigated.
2 comments
ID
Location
Boston, Massachusetts
Didn’t order but received a gold chain in The mail
We called and sent the ugly gold chain back that we never ordered 2 weeks ago, they are calling us trying to collect stating they did not get the necklace back. They want a form filled out asking for ALL of our personal info, soc#, date of birth, sorry, didn’t order, is this a new scam??
ID
Location
Salinas, California
Not my order
To cancel this bill in my name cause i didn't place it so i feel that i should have to pay for this.
ID
Location
Dadeville, Alabama
Reason of review
I did not place an order with your company
Complaints
Store #470 provided the worst service to me as black female who spent $333.23 for service
1 comment
ID
Location
Cleveland, Ohio
Reading
Just reading all these reviews..huh??? I wo t, will not open notbi g....i recieved acatalog today $400....No thank you...seems like someone needs class action suit...
ID
Great Products and Great Customer Service.
I've been a customer with Seventh Avenue, Midnight Velvet, and Monroe and Main since 2004 and have ordered various products from clothing, jewelry, home decor, electronics and so on from each company. If there is anything that doesn't meet my standards I shipped the item back either using their return labels or on my own shipping terms and never had any issues with them crediting my account for the full amount. Customer Service is always professional and will go out their way to resolve any complaints you report to them. If you pay your bill on time they will increase your credit limit and during the holidays they will also give you additional credit. It strikes me very odd to see all these complaints about these companies. I'll always remain a faithful customer. The only two complaints I've is some of the items are overpriced but I normally wait until the item go on sale and the shipping cost is high. Another way to cut down on the price is that I make sure to use an online promo coupon if one is available. 
1 comment
ID
Service
Monroe And Main Customer Care
Reason of review
Good customer service
I returned a gift that my mom bought for me because it was poor quality. I wrote all over the front and back of the packing slip "GIFT" DO NOT CREDIT PURCHASER. I mean all over it because I used to work for a catalog company and know how easy it is to miss that. Of...
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ID
Service
Monroe And Main Customer Care
Cons
- Customer service
- Poor quality clothing
- Inability to properly process return
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Worst customer service in recent memory
I placed an order earlier on the day. Received an email notification of my order being shipped where I saw a picture of blouse I didn’t order. I immediately contacted the company and they were unwilling to make it right and wouldn’t compensate me for the error. Never even apologized for the error. Worst customer service experience I can recall in recent memory
ID
Service
Monroe And Main Shipping Service
Reason of review
Poor customer service
I returned two pair of sandals I ordered because they were not as described. They were cheaply made and ill fitting. I later was checking my account and balance and orders- making sure everything was correct, and I noticed that I had only received a partial credit for...
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ID
Reason of review
Not as described/ advertised
MADD customer
Payed extra for my order to be delivered by a certain date NO order showed up! Try to call the 800 number and all I got was add and a hang up
ID
Product
Monroe And Main Account
Complete scam!!
Absolutely absurd!!! I ordered a swimsuit, apparently it didnt come with the bottom and i was fit to be tied that just the top cost $69.99. So i sent it back the very next day, of course, using their return label. Now a month later i get a bill for $22.57. What!?! So calling on the bill, I'm told that was for a processing fee, the cost using the return label, and a finance charge! Rediculous!! I have nothing to show for, yet they can still bill me a finance charge for a bill i knew absolutely nothing about!!! I urge nobody to ever buy from this 
company as they will try to squeeze anything out of nothing!! I did not see any of this in any of the fine print. Well, when the saying goes"the consumer is always right"...NEVER believe it in the case with Monroe and Main!!!! Complete scam!!!
company as they will try to squeeze anything out of nothing!! I did not see any of this in any of the fine print. Well, when the saying goes"the consumer is always right"...NEVER believe it in the case with Monroe and Main!!!! Complete scam!!! ID
Service
Monroe And Main Shipping Service
Reason of review
Pricing issue
Horrible
tried several times to make the call finally get through ....lady helping me was moving at a snails pace the call dropped and I never got the information i needed
ID
Service
Monroe And Main Customer Care
Reason of review
Poor customer service
Quality of clothing
I ordered a dress from the website a few months ago. Online, the dress appeared to be a good quality dress. I recieved the dress in a timely manner but to my surprise, the dress was a stretchy material, very thin, and the quality was very cheap! I was sooooo disappointed because I paid $89 for a poor quality dress that should have cost $20. This was my first time ordering but I will not be ordering from them again!
. This was my first time ordering but I will not be ordering from them again! ID
Reason of review
Bad quality
Not A Credit Building Company
I only have one complaint about this company and that is that they do NOT report accounts in good standing to any of the credit bureaus! They ONLY report BAD DEBT ACCOUNTS. I built up my credit line from 250 to 1200 with a present balance of 0. I also have a Seventh Ave acct and an ASHRO acct that I built up similarly to their present credit lines of 1100 each. They also have 0 balances. Reporting these available credit amounts would raise my credit scores considerably which is the ONLY reason why I opened and utilized these accounts over the past couple of years. I really wish they would reconsider and give credit where GOOD CREDIT IS DUE!
1 comment
ID
Reason of review
credit reporting
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3/23/2020 A similar thing has happen to me. Who do you send your complaint to in Monroe and Main?
Same thing just happened to me