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Worst customer service in recent memory

1.0
Details
I placed an order earlier on the day. Received an email notification of my order being shipped where I saw a picture of blouse I didn’t order. I immediately contacted the company and they were unwilling to make it right and wouldn’t compensate me for the error. Never even apologized for the error. Worst customer service experience I can recall in recent memory
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ID
#1302223 Review #1302223 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Reason of review
Poor customer service
I returned two pair of sandals I ordered because they were not as described. They were cheaply made and ill fitting. I later was checking my account and balance and orders- making sure everything was correct, and I noticed that I had only received a partial credit for...
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ID
#1298884 Review #1298884 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

MADD customer

1.4
Details
Payed extra for my order to be delivered by a certain date NO order showed up! Try to call the 800 number and all I got was add and a hang up
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ID
#1273956 Review #1273956 is a subjective opinion of poster.
Product
Monroe And Main Account

Complete scam!!

1.0
Details
Absolutely absurd!!! I ordered a swimsuit, apparently it didnt come with the bottom and i was fit to be tied that just the top cost $69.99. So i sent it back the very next day, of course, using their return label. Now a month later i get a bill for $22.57. What!?! So calling on the bill, I'm told that was for a processing fee, the cost using the return label, and a finance charge! Rediculous!! I have nothing to show for, yet they can still bill me a finance charge for a bill i knew absolutely nothing about!!! I urge nobody to ever buy from this Wtfcompany as they will try to squeeze anything out of nothing!! I did not see any of this in any of the fine print. Well, when the saying goes"the consumer is always right"...NEVER believe it in the case with Monroe and Main!!!! Complete scam!!!Wtf
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ID
#1267640 Review #1267640 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Reason of review
Pricing issue

Horrible

2.5
Details
tried several times to make the call finally get through ....lady helping me was moving at a snails pace the call dropped and I never got the information i needed
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ID
#1260792 Review #1260792 is a subjective opinion of poster.
Service
Monroe And Main Customer Care
Reason of review
Poor customer service

Quality of clothing

I ordered a dress from the website a few months ago. Online, the dress appeared to be a good quality dress. I recieved the dress in a timely manner but to my surprise, the dress was a stretchy material, very thin, and the quality was very cheap! I was sooooo disappointed because I paid $89 for a poor quality dress that should have cost $20Wtf. This was my first time ordering but I will not be ordering from them again! Wtf
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ID
#1251638 Review #1251638 is a subjective opinion of poster.
Reason of review
Bad quality

Not A Credit Building Company

4.6
Details
I only have one complaint about this company and that is that they do NOT report accounts in good standing to any of the credit bureaus! They ONLY report BAD DEBT ACCOUNTS. I built up my credit line from 250 to 1200 with a present balance of 0. I also have a Seventh Ave acct and an ASHRO acct that I built up similarly to their present credit lines of 1100 each. They also have 0 balances. Reporting these available credit amounts would raise my credit scores considerably which is the ONLY reason why I opened and utilized these accounts over the past couple of years. I really wish they would reconsider and give credit where GOOD CREDIT IS DUE!
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1 comment
Anonymous
#1514782

I have had no problems with this company, found the clothes to be of good material. Just ordered more clothing and my boot leg leggings that I order from there, Love them, got 2 more pairs coming!!

ID
#1246089 Review #1246089 is a subjective opinion of poster.
Reason of review
credit reporting

TOTALLY SURPRISED

1.8
Details
Monroe And Main - TOTALLY SURPRISED
Monroe And Main - TOTALLY SURPRISED
Monroe And Main - TOTALLY SURPRISED
I just got my order today (shoes) and to my surprise they were not in a shoe box & they looked as if they may have been worn...I NEVER EVER had this type of situation with MONROE & MAIN
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ID
#1241028 Review #1241028 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Bad Business!

Two months ago I ordered a blouse and a brassiere. Neither item fit. The blouse was way too large and the undergarment too small. The blouse arrived first and I returned it within a week using their return label. The bra arrived a couple of weeks later. I returned it within three days, paying the postage myself. They now are charging me almost 40 dollars in processing fees. I have no merchandise and am required to pay their fees. UNBELIEVABLE!!! I have ordered many, many, items from catalogs and have NEVER had to pay fees for returning merchandise! Absolutely Horrible! I will never order from them again.
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2 comments
Anonymous
#1476099

THE SAME SITUATION WITH ME I PLACED A ORDER AND RETURNED BOTH ITEMS WITHIN DAYS AND USED THE RETURN LABEL AND WAS SENT A BILL FOR $33.85 AND BECAUSE I HAVE NOT PAID THEM THAT YET THEY ARE CHARGING ME A $1 FOR INTEREST....BAD COMPANY I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN....BUYERS BEWARE

Anonymous
#1471326

The $40 restocking fee is absolutely unreasonable under any circumstances. I'm curious what customer service said to you when you spoke to them, and did you ask to speak to a supervisor???

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ID
#1236940 Review #1236940 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Worst experience ever had is Monroe and Main

1.0
Details
Place an order 02/04/2018,received on 02/14/2018. 4 pants capris.Didnt fix,want to return them.Called Monroe and Main. On 02/14/18,03/01/18,02/13/18 and still they dont send the labels for me to return the items.I am planning to hire an attorney. My accou t # 5884637165110.My name Osiris Araujo.I spoke with supervisor named Diana, who told me, she will send labels to my email.Never get it.Worst costumer services!!!!! I will never recommended Monroe an d Main.
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ID
#1215200 Review #1215200 is a subjective opinion of poster.
Location
Monroe, Wisconsin
Product
Monroe And Main Pants
Reason of review
Return, Exchange or Cancellation Policy

Shocked customer

I have been a faithful customer and have proven over several months that I want to be seen as such. Paying on time is a priority for because you took a chane on me, I really appreciated that. Now I am lost about my recent order. I have been very disappointed by your delay. So therefor I will not order anything else. I will indeed honor my credit acct. I plan to close my acct with you once I pay it off. Because I pd you so on time each month, I now have more credit options. I do thank you for allowing me to be a customer up to this point
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ID
#1207899 Review #1207899 is a subjective opinion of poster.
Service
Monroe And Main Customer Care
Reason of review
Poor customer service
I like these ppl so far no complaints love love the merchandise and I absolutely LOVE THE IDEA OF AUTOMATIC bill pay time is done auto how cool is that now I won’t mess up my program like fingerhut did I was so good on my payments I paid one month early too trying to...
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ID
#1205142 Review #1205142 is a subjective opinion of poster.
Reason of review
Fair pricing

Scam Bull ***

I don't know this company nor do I order online or over the phone but some how they sent to colletion saying I need to pay $200 and now my childern and I can't even get place because of them
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ID
#1201090 Review #1201090 is a subjective opinion of poster.
Reason of review
Problems with payment

No problems

3.8
Details
Ive never had a problem.Ordered quite a few tops.Only thing I can complain about is they are over priced.
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ID
#1199917 Review #1199917 is a subjective opinion of poster.
Reason of review
Pricing issue
After reading all the review, I would never order from this company, threw their catalog in the trash,,, Call bbb Call your stated attorney You can write the CEO, THROUH USPO, ITS sign receipt by the CEO ONLY. CHARGE $ 38.00 Contact US ATTONERY, GOING STATE ON ILLEGAL...
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ID
#1187023 Review #1187023 is a subjective opinion of poster.
Reason of review
All the above, from customerscsl