Monroe And Main
Reviews and Complaints
Reviews Chart
0
ISSUES RESOLVED
44
Company responses
201
TOTAL REVIEWS
$14.2K
CLAIMED LOSSES
50.2K
PAGE VIEWS
Overly priced
I’ve spent over a 1000. In the last few years and I found that the clothes are made very cheap.. they don’t last at all plus they look good in the magazine but when you get anything from them they never fit right, if you people would lower your price and make more things out of cotton you might get more business, there’s a couple of shirts and shoes I want but your over priced..
1 comment
ID
Incompetent management lazy management terrible
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1 comment
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ID
Location
Springfield, Missouri
They said that I have not made a payment since 2013. Bank statements say otherwise. In 2015 they raised my credit and sent stuff to me that I ordered and in 2016 and in 2017 because I was making payments. Even though payments were being made it was still turned over to...
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1 comment
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ID
Service
Monroe And Main Customer Care
Reason of review
Problems with payment
Speak to a representative
Regarding my past due bill!
1 comment
ID
Location
Livonia, Michigan
Service
Monroe And Main Customer Care
Use decent tact with your messages.
Rudeness equals worthlessness to me. On 12/14/18. @6 something.
ID
Location
Hammond, Louisiana
Product
Monroe And Main Account
Rejected before corrected.
I thought the mechadise is over priced. But, inspite. I'm not white. So block me , you did already. And, that was not right! So, I complain because you could have explained. That would have been nice. But, you showed your true colors, too. Still, I'm not desiring to be the same as you. Yes, I am brown. But, your Worth, according to others , before me. Has brought your value, down.
ID
Location
Hammond, Louisiana
Bill pymt.
Im sorry, but this was the wrong department. I was just trying to pay my bill. Sorry for the inconvenience.
ID
Location
Pittsburgh, Pennsylvania
Reason of review
Problems with payment
Fake account scam
Got an email saying my order was on the way. I did not order anything but they had opened a credit account in my name. They were sending it to a fake address and trying to bill me for it. I filed a police report
ID
Location
Jacksonville, Florida
Product
Monroe And Main Account
Got a bill for something I didn’t order
I had never heard of Monroe and Main. I received an invoice from Them for shoes I never ordered and never received. They wanted me to complete a form with my personal info to close the account. I insisted on talking to a manager. She said I have been making payments on this account. When I told her to look up the payment. I want to see a copy of the check because I know it’s not from me, she found that the address had recently been changed from someone in another state with the same name as 
mine. They will change the address back to the shipping address. I think this company should be investigated.
mine. They will change the address back to the shipping address. I think this company should be investigated.
2 comments
ID
Location
Boston, Massachusetts
Didn’t order but received a gold chain in The mail
We called and sent the ugly gold chain back that we never ordered 2 weeks ago, they are calling us trying to collect stating they did not get the necklace back. They want a form filled out asking for ALL of our personal info, soc#, date of birth, sorry, didn’t order, is this a new scam??
ID
Location
Salinas, California
Not my order
To cancel this bill in my name cause i didn't place it so i feel that i should have to pay for this.
ID
Location
Dadeville, Alabama
Reason of review
I did not place an order with your company
Complaints
Store #470 provided the worst service to me as black female who spent $333.23 for service
1 comment
ID
Location
Cleveland, Ohio
Reading
Just reading all these reviews..huh??? I wo t, will not open notbi g....i recieved acatalog today $400....No thank you...seems like someone needs class action suit...
ID
Great Products and Great Customer Service.
I've been a customer with Seventh Avenue, Midnight Velvet, and Monroe and Main since 2004 and have ordered various products from clothing, jewelry, home decor, electronics and so on from each company. If there is anything that doesn't meet my standards I shipped the item back either using their return labels or on my own shipping terms and never had any issues with them crediting my account for the full amount. Customer Service is always professional and will go out their way to resolve any complaints you report to them. If you pay your bill on time they will increase your credit limit and during the holidays they will also give you additional credit. It strikes me very odd to see all these complaints about these companies. I'll always remain a faithful customer. The only two complaints I've is some of the items are overpriced but I normally wait until the item go on sale and the shipping cost is high. Another way to cut down on the price is that I make sure to use an online promo coupon if one is available. 
1 comment
ID
Service
Monroe And Main Customer Care
Reason of review
Good customer service
I returned a gift that my mom bought for me because it was poor quality. I wrote all over the front and back of the packing slip "GIFT" DO NOT CREDIT PURCHASER. I mean all over it because I used to work for a catalog company and know how easy it is to miss that. Of...
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ID
Service
Monroe And Main Customer Care
Cons
- Poor quality clothing
- Customer service
- Inability to properly process return
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
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We are sorry for the delay in our response. Please send us a message at socialcs@***.com if we can assist you further. Reply