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Monroe And Main
Reviews and Complaints
Reviews Chart
0
ISSUES RESOLVED
52
Company responses
209
TOTAL REVIEWS
$14.3K
CLAIMED LOSSES
51K
PAGE VIEWS
Returned their product and they refused to refund the shipping and handling cost.
The booties I purchased from Monroe and Main were already over priced. They had increased the price by $10.00 from the last time I purchased them. The boots started peeling all over so I decided to purchased them again. They charged me $59.99 PLUS $13.99 shipping and handling! I returned them because they didn't fit. When I called customer service to confirm the refund amount I was told they were refunding thefull amount I paid including the shipping and handling. But when I later checked my account they didn't refund me the shipping and handling cost. That's a rip off! If customers return a product to a company they're supposed to be refunded the full amount they paid, including shipping and handing. When I called Customer Service the representative rudely told me that customers pay shipping and handling costs on both ends...to have items sent to them and returned to Monroe and Main. So regardless, their company makes money off of their customers that purchase or return their products. Distasteful under-handed practice. I
1 comment
ID
Service
Monroe And Main Shipping Service
Cons
- Dishonest company policies designed to rip the customer off
- Charges for shipping returns
- Fees
Reason of review
I want to be refunded the 13.99 shipping and handling cost I paid
Loss
$1399
Preferred solution
Full refund
Never heard of them and they say I owe money
This Company which I've never heard of has been sending me bills and threatening that if I don't pay, my credit score will be ruined. Does not say what the bill is for or any other detailed information. They also keep harassing me with phone calls and voice messages. Beware of Monroe and Main!
1 comment
ID
Reason of review
Harrassment
Same thing happened to me! There was a fraudulent account set up in my name. They sent me an unauthorized shipment and claimed I ordered it when I was out of the country without WiFi. I shipped the order back to them and asked them to close the account and clear the...
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2 comments
PissedConsumer1722484
#1722484
The same thing happened to me. I have not communicated with them at all after learning it's a scam.
I have been receiving bills from them of various amounts.
Just bills; no description of what was purchased or when. I will not contact them at all.
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ID
Pending hai gift coin full hai
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1 comment
TheSwissColonyCares
#1701426
Hello. Thank you for contacting us.
We apologize. Please send us an email at socialcs@***.com so we may assist you with this matter.
ID
Bad Service
Was given a 8:30 appointment for a front end alignment, was called at 1:30 and told nothing had been done and because I needed my car by 3 to pick my kids up from school I could come and get my car that was there since my 8:30 appointment without being touched for a service that takes 1 hour and bring it back. Ridiculous!!!!!!
ID
I have never done business with Monroe and Main. They sent me an unauthorized shipment of shoes which alerted me to an Identity Theft problem. I telephoned the company and reported the problem. Their fraud department said I gave my information (SS and birthdate) to...
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3 comments
PissedConsumer1830682
#1830682
JUST HAPPENED TO ME SHOULD I JUST IGNORE IT THEY CAN'T SEND MY ACT. TO A COLLECTION AGENCY ONLY WITH MY ADDRESS?
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ID
Product
Monroe And Main Account
Cons
- Fraudulent credit account set up in my name
Reason of review
Fraudulent Credit Plan set up in my name.
Preferred solution
Close unauthorized account, remove any charges on the unauthorized account, and take steps to remove information about this account from my credit files.
I got in a magizine saying your approved for a little 400 that is all a order two pairs and pants and tennis shoes place the order they come back with oh yea you need to make a depoist so this high price clothes i dont even get to see and they want a depoist nope i can...
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3 comments
PissedConsumer1684834
#1684834
You are retarded
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ID
Product
Monroe And Main Account
NEVER AGAIN!!
Please do not order from this company. They charge you extremely too much to returned items. I purchased $385.00 worth of merchandise. I had to return three pieces. I kept two items which total about $112.00. Monroe and Main charged me about $52.00 additionally on to the two items I kept. In addition, after receiving my email stating that the returns were received, they had recorded returns of items that I had kept and not the ones that were returned. I do not know what to think about that. I told Monroe and Main to cancel my credit with their company. I was already doubtful about ordering anyways from previous reviews. I gave them the benefit of the doubt...BIG MISTAKE!!!!
1 comment
ID
Overly priced
I’ve spent over a 1000. In the last few years and I found that the clothes are made very cheap.. they don’t last at all plus they look good in the magazine but when you get anything from them they never fit right, if you people would lower your price and make more things out of cotton you might get more business, there’s a couple of shirts and shoes I want but your over priced..
1 comment
ID
Incompetent management lazy management terrible
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1 comment
TheSwissColonyCares
#1676812
We are sorry for the delay in our response. Please send us a message at socialcs@***.com and let us know if there's anything we can do to make things right. Reply
ID
Location
Springfield, Missouri
They said that I have not made a payment since 2013. Bank statements say otherwise. In 2015 they raised my credit and sent stuff to me that I ordered and in 2016 and in 2017 because I was making payments. Even though payments were being made it was still turned over to...
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1 comment
TheSwissColonyCares
#1676818
We are sorry for the delay in our response. We want to look into this matter. Please send us a message at socialcs@***.com so we may assist you further.
ID
Service
Monroe And Main Customer Care
Reason of review
Problems with payment
Speak to a representative
Regarding my past due bill!
1 comment
ID
Location
Livonia, Michigan
Service
Monroe And Main Customer Care
Use decent tact with your messages.
Rudeness equals worthlessness to me. On 12/14/18. @6 something.
ID
Location
Hammond, Louisiana
Product
Monroe And Main Account
Rejected before corrected.
I thought the mechadise is over priced. But, inspite. I'm not white. So block me , you did already. And, that was not right! So, I complain because you could have explained. That would have been nice. But, you showed your true colors, too. Still, I'm not desiring to be the same as you. Yes, I am brown. But, your Worth, according to others , before me. Has brought your value, down.
ID
Location
Hammond, Louisiana
Bill pymt.
Im sorry, but this was the wrong department. I was just trying to pay my bill. Sorry for the inconvenience.
ID
Location
Pittsburgh, Pennsylvania
Reason of review
Problems with payment
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Hello-- We are sorry that happened to you. We would like to discuss this further with you. Can you please email us at socialcs@***.com ?