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Returned their product and they refused to refund the shipping and handling cost.

The booties I purchased from Monroe and Main were already over priced. They had increased the price by $10.00 from the last time I purchased them. The boots started peeling all over so I decided to purchased them again. They charged me $59.99 PLUS $13.99 shipping and handling! I returned them because they didn't fit. When I called customer service to confirm the refund amount I was told they were refunding thefull amount I paid including the shipping and handling. But when I later checked my account they didn't refund me the shipping and handling cost. That's a rip off! If customers return a product to a company they're supposed to be refunded the full amount they paid, including shipping and handing. When I called Customer Service the representative rudely told me that customers pay shipping and handling costs on both ends...to have items sent to them and returned to Monroe and Main. So regardless, their company makes money off of their customers that purchase or return their products. Distasteful under-handed practice. I
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1 comment
#1742067

Hello-- We are sorry that happened to you. We would like to discuss this further with you. Can you please email us at socialcs@***.com ?

ID
#1642424 Review #1642424 is a subjective opinion of poster.
Service
Monroe And Main Shipping Service
Cons
  • Dishonest company policies designed to rip the customer off
  • Charges for shipping returns
  • Fees
Reason of review
I want to be refunded the 13.99 shipping and handling cost I paid
Loss
$1399
Preferred solution
Full refund

Never heard of them and they say I owe money

This Company which I've never heard of has been sending me bills and threatening that if I don't pay, my credit score will be ruined. Does not say what the bill is for or any other detailed information. They also keep harassing me with phone calls and voice messages. Beware of Monroe and Main!
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1 comment
#1732366

Hello. Thank you for contacting us. Please send us an email with your contact information at socialcs@***.com so we may assist you with this matter.

ID
#1622365 Review #1622365 is a subjective opinion of poster.
Reason of review
Harrassment
Same thing happened to me! There was a fraudulent account set up in my name. They sent me an unauthorized shipment and claimed I ordered it when I was out of the country without WiFi. I shipped the order back to them and asked them to close the account and clear the...
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2 comments
#1722484

The same thing happened to me. I have not communicated with them at all after learning it's a scam.

I have been receiving bills from them of various amounts.

Just bills; no description of what was purchased or when. I will not contact them at all.

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ID
#1559531 Review #1559531 is a subjective opinion of poster.
Monroe And Main - Monroa app not reward
Pending hai gift coin full hai
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1 comment
#1701426

Hello. Thank you for contacting us.

We apologize. Please send us an email at socialcs@***.com so we may assist you with this matter.

ID
#1557337 Review #1557337 is a subjective opinion of poster.

Bad Service

Was given a 8:30 appointment for a front end alignment, was called at 1:30 and told nothing had been done and because I needed my car by 3 to pick my kids up from school I could come and get my car that was there since my 8:30 appointment without being touched for a service that takes 1 hour and bring it back. Ridiculous!!!!!!
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ID
#1544488 Review #1544488 is a subjective opinion of poster.
I have never done business with Monroe and Main. They sent me an unauthorized shipment of shoes which alerted me to an Identity Theft problem. I telephoned the company and reported the problem. Their fraud department said I gave my information (SS and birthdate) to...
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3 comments
#1830682

JUST HAPPENED TO ME SHOULD I JUST IGNORE IT THEY CAN'T SEND MY ACT. TO A COLLECTION AGENCY ONLY WITH MY ADDRESS?

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ID
#1540794 Review #1540794 is a subjective opinion of poster.
Product
Monroe And Main Account
Cons
  • Fraudulent credit account set up in my name
Reason of review
Fraudulent Credit Plan set up in my name.
Preferred solution
Close unauthorized account, remove any charges on the unauthorized account, and take steps to remove information about this account from my credit files.
I got in a magizine saying your approved for a little 400 that is all a order two pairs and pants and tennis shoes place the order they come back with oh yea you need to make a depoist so this high price clothes i dont even get to see and they want a depoist nope i can...
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3 comments
#1684834

You are retarded

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ID
#1522594 Review #1522594 is a subjective opinion of poster.
Product
Monroe And Main Account

NEVER AGAIN!!

Please do not order from this company. They charge you extremely too much to returned items. I purchased $385.00 worth of merchandise. I had to return three pieces. I kept two items which total about $112.00. Monroe and Main charged me about $52.00 additionally on to the two items I kept. In addition, after receiving my email stating that the returns were received, they had recorded returns of items that I had kept and not the ones that were returned. I do not know what to think about that. I told Monroe and Main to cancel my credit with their company. I was already doubtful about ordering anyways from previous reviews. I gave them the benefit of the doubt...BIG MISTAKE!!!!
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1 comment
#1676808

We are sorry for the delay in our response. Please send us a message at socialcs@***.com and let us know if there's anything we can do to make things right.

ID
#1494331 Review #1494331 is a subjective opinion of poster.

Overly priced

I’ve spent over a 1000. In the last few years and I found that the clothes are made very cheap.. they don’t last at all plus they look good in the magazine but when you get anything from them they never fit right, if you people would lower your price and make more things out of cotton you might get more business, there’s a couple of shirts and shoes I want but your over priced..
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1 comment
#1676811

We are sorry for the delay in our response. Please send us a message at socialcs@***.com if we can assist you further. Reply

ID
#1484880 Review #1484880 is a subjective opinion of poster.
Incompetent management lazy management terrible
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1 comment
#1676812

We are sorry for the delay in our response. Please send us a message at socialcs@***.com and let us know if there's anything we can do to make things right. Reply

ID
#1479659 Review #1479659 is a subjective opinion of poster.
Location
Springfield, Missouri
They said that I have not made a payment since 2013. Bank statements say otherwise. In 2015 they raised my credit and sent stuff to me that I ordered and in 2016 and in 2017 because I was making payments. Even though payments were being made it was still turned over to...
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1 comment
#1676818

We are sorry for the delay in our response. We want to look into this matter. Please send us a message at socialcs@***.com so we may assist you further.

ID
#1462423 Review #1462423 is a subjective opinion of poster.
Service
Monroe And Main Customer Care
Reason of review
Problems with payment

Speak to a representative

Regarding my past due bill!
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1 comment
#1676819

We are sorry for the delay in our response. Please email us at socialcs@***.com if there is anything we can assist you with.

ID
#1455866 Review #1455866 is a subjective opinion of poster.
Location
Livonia, Michigan
Service
Monroe And Main Customer Care

Use decent tact with your messages.

Rudeness equals worthlessness to me. On 12/14/18. @6 something.
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ID
#1424224 Review #1424224 is a subjective opinion of poster.
Location
Hammond, Louisiana
Product
Monroe And Main Account

Rejected before corrected.

I thought the mechadise is over priced. But, inspite. I'm not white. So block me , you did already. And, that was not right! So, I complain because you could have explained. That would have been nice. But, you showed your true colors, too. Still, I'm not desiring to be the same as you. Yes, I am brown. But, your Worth, according to others , before me. Has brought your value, down.
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ID
#1424215 Review #1424215 is a subjective opinion of poster.
Location
Hammond, Louisiana

Bill pymt.

Im sorry, but this was the wrong department. I was just trying to pay my bill. Sorry for the inconvenience.
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ID
#1407885 Review #1407885 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Reason of review
Problems with payment