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I don't know where to begin.....

I decided to glance at the catalog and I noticed a tunic I thought was pretty cute, so Iordered it. Delivery took quite awhile, but I have no compalints with that. Finally received and it was of poor quality and two sizes too big. Still ok, I just returned it(which of coarse I had to pay for). A few weeks later, I recieved A PURSE(????). I called customer service and he apologized, and sent me a return sticker so I did not have to pay for return postage..or so I thought. Two statement later (or is it three?) the statement finally shows the credit, but it also has a balnce of 23.00(which includes a late payment fee and interest, on what?..postage). I possessed their merchandise for about 1 day(tunic) and about 1 week(the purse) bcuz I was waiting for Customer service to send the so-called "free" returned postage sticker. They already charged me shipping and handling on my initial purchase, and now they want to charge me a late fee because they sent me merchandise I never purchased and it took them months to resolve? I gave Cust Serv a return tracking number and she said it wasn't enough numbers....what was I suppose to do, make one up..this is the number(I still have it)they gave me....I will not pay for this..not even if it is 5.00.
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2 comments
Jaquisha
#702449

Wow, Im so sorry that you had to go through this, if you don't pay they will just continue to add service fees and interest and they will bend you until you pay. The part that really burns is they can legally get away with what ever they want, or so they think.

I am wondering if enough people would flood the Attorney Generals Office with complaints and each one similar but different maybe they would stand up and take notice and make them amend what they have done to each consumer.

They really suck, and the little people that answer the consumer counseling line should be placed up against a wall and you know, blasted with something, I wonder if they go home feeling good about themselves as if their job actually empowers them to feel good. NOT

Anonymous
#587165

Thank you for sharing this experience. It is unfortunate and not at all how we like to do business.

Please contact us so we can get this all cleared up for you. Our email is socialmm@***.com. We want to make things right if you will allow us to.

Thanks again.

Monroe and Main

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ID
#370750 Review #370750 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Service
Monroe And Main Shipping Service

Monroe and Main

NEVER order from this company, I ordered 3 tops and one coat. Returned 2 tops and the coat was not to be shipped until Dec 12, 2012. They have charged me VERY high prices for returning the 2 tops and I am being way over charged. We need to sue these people they are frauds! Very poor qualify and are making their money by sending bogus items and then charging overly high shipping for shipping out and return shipping. Thieves and LIARS. Don't order ANYTHING from these theieves. You will regret it! Have to pay or it will hurt my credit! THIEVES!!!!!!!!!!!!!!!!!!!!!!!!
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2 comments
Anonymous
#750667

I do agree the shipping and processing prices are ridiculous. They really need to lower their shipping and processing and they might get more business. That's why I only order a little at a time because the shipping is ridiculous.

Anonymous
#566108

Hello Jill,

We are sorry to hear about this experience. We would like the opportunity to talk through the order you placed with us.

Please email us at socialmm@***.com so we can try to resolve this. Thank you.

Monroe and Main staff

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ID
#356906 Review #356906 is a subjective opinion of poster.
Location
Olympia, Washington
Loss
$150
I opened an account with Monroe and Main back in April 2012. I ordered a top and jeans. The top came right away, but the jeans were placed on back order. When I received the top, I found it to be too big. I returned it immediately. It took a couple of months to receive...
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2 comments
Anonymous
#710770

I ordered a suit and a couple of sweaters from them and they sent me a bill BEFORE the items shipped! WHAT??

The sweaters were oddly sized, really close fitting in the body and sleeves that went past my fingers,the suit was a poly double knit that looked like Walmart but triple the price,so I returned them at my own expense. I was billed for the items, for postage and charged a late fee. I called customer dis-service and told them I paid my own return shipping and that I wasn't paying for items I returned the same day I received them. I was told they never received my return.

I gave them the tracking number, the date and time it was delivered and who received it. I got my refund and I've not heard from them since.

STAY AWAY THEIR BUSINESS PRACTICES ARE VERY DECEPTIVE!

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ID
#349963 Review #349963 is a subjective opinion of poster.
Location
Irvine, California
Product
Monroe And Main Account
Loss
$43

Monroe and Main

I received a credit card from Monroe and main, I try to use it and ALWAYS, they say I need to pay have down, I have accounts with 6 of their sister stores and am always treated with respect and my orders are ALWAYS FILLED. I HAVE NEVER MISSED A PAYMENT ON ANY OF THESE ACCOUNTS>>> I emailed Monroe and Mains customers service, their response was,,,,, they could not do anything, WHY ARE THEY CALLED CUSTOMER SERVICE IF THEY CAN'T HELP THE CUSTOMER/.....I AM PISSED OFF AT MONROE AND MAIN, AND IF THEY DO NOT CORRECT THIS ISSUE,,,I WILL SEND THEIR USELESS CARD BACK........... ANNFIRST........
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1 comment
Anonymous
#450284

Hello,

I work for Monroe and Main and saw this comment. Very sorry to hear about your experience. We definitely want to try to make things right. Would you be able to email us at socialmm@***.com for us to provide the customer service you deserve?

Thank you,

Monroe and Main staff

ID
#305273 Review #305273 is a subjective opinion of poster.
Location
Athens, Georgia
Loss
$75

Monroe and main is full of ***

I ordered something from them and was not pleased with there 1919 clothing line. They sent me a bill for sending there unsatisfied items back and i have never had this problem with any clothing store before. I will never order anything else from them and i will not recommend anyone to shop with them Every.There customer service was horrible i told them to cancel my acct. and i was told o.k. Thats fine not I'm sorry for the misunderstanding are nothing it was like they did not even care wether i stayed with them are not so i dont care if they get paid are not.
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1 comment
Anonymous
#204766

Hi, my name is Marivic Valencia and I handle social media for Monroe and Main. Please feel free to contact me directly, hopefully I can get some information and we find out what happened here. My email is valencia at i m s d m dot com.

Thank you.

ID
#204362 Review #204362 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana
Product
Monroe And Main Clothing